i have an iphone 13 pro max and i cant set up my face id because my front camera is a lil messed up and has dust in it. Face id tells me move iphone a little higher or lower. Is there a fix?
iPhone 13 Pro Max, iOS 27
Face ID doesn’t use the front facing (selfie camera) but rather the TrueDepth/infrared camera with the dot projector and flood illuminator. If you’re having issues, it’s not because of dust in your selfie camera. Two entirely different systems.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Face ID doesn’t use the front facing (selfie camera) but rather the TrueDepth/infrared camera with the dot projector and flood illuminator. If you’re having issues, it’s not because of dust in your selfie camera. Two entirely different systems.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Welcome and thank you for reaching out. 🤗
There appears to be a problem with the camera and/or related sensors. Only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
iPhone 13 Pro Max Face ID fails due to dusty front camera
