Formal Complaint – Unauthorised Monthly Charges of £9.99 via Vodafone

Sorry, you are not speaking to Apple here and a formal complaint will not be read or responded to on this Community forum where Apple does not participate in providing support. If you would like to contact Apple directly, you may be able to do that at the link below.

Contact Apple Support - Apple Support

As for seeing a transaction from Apple that you do not recognize there are usually just 4 reasons where that is the case and detailed in this user tip.

Billed, but you didn’t buy? - Apple Community

Some further suggestions are here:

• If you are using Family Sharing along with Purchase Sharing, then that allows members to make purchases using your payment method. You can still view those in your Purchase History, but you have to view their account on that plan.
• If you are sharing your Apple Account with someone else, they have been authorized to use it and that would include for purchases. It would not be possible for anyone else to use your account without your credentials and if using Two Factor Authentication that code sent to your device or Trusted Phone Number. You can check if there is another device capable of making purchases by going to Settings > [name on top], and scroll to the bottom. The device list there are showing where your account is being used.
• Another case is that your Vodafone account has been compromised and even though the charges originate from Apple, it is Vodafone's responsibility to secure your account and refund your money if a compromise had occurred. If they are processing the charge, then can also prevent it. Cancelling Vodafone is one way, but I would suspect they don't want you to do that.

Hello,

This is a user to user forum, you are not addressing Apple support here.

Subscriptions charged by Apple require biometric authentication and confirmation, so it's highly, highly unlikely they happened without your authorization.

What usually happens is when you download an app with a free trial, or access a free trial for an Apple service and you don't cancel it before it is set to renew. Then it will automatically renew and continue to charge you until you actually cancel it.

Another usual cause for this, is if you are the Family Organizer in a family sharing group and another member in the group starts a subscription. It will be charged to you, the Family Organizer, but only appear on the family member's account.

To find out what the charges for specifically. log into https://reportaproblem.apple.com.

click here for more details: Get help with charges from apple.com/bill - Apple Support

Also check your subscription list on your account for active subscriptions.

click here ➜ Cancel a subscription from Apple - Apple Support

Please do not post your email address in a public forum, again this is not Apple Support in any way, shape or form.

This being a user to user forum, and as such not having access to your account or Apple's platform, we are unable to perform the requested actions here.

If you need further support, please contact Apple Support directly at https://getsupport.apple.com

or via phone at the number for your country or region in the following support document.

click here ➜ Contact Apple Support - Apple Support

Do you see Vodafone in your Apple subscriptions?

Settings > your name at the top > Subscriptions

If Vodafone is listed, cancel the app there.

If it is not listed, then you are being charged outside of Apple's control and need to cancel it per Vodafone's instructions.

For the UK:

For Australia:

Not sure where other regions are. I only did a quick search for cancelling, and these are the two that came up.