MacBook M5 activation screen not accepting user account password

Hello!

I have a new MacBook M5 that I set up myself. When I turn it on, the “Activate Mac” screen appears and asks for the password for the user account “adryana.07”, but the password is not being accepted.

I have tried restarting my MacBook and accessing Recovery Mode, but the problem persists. I suspect there may be an issue with the keyboard layout or the system activation.

I would appreciate your help in identifying the problem and restoring access to my MacBook without losing my data, if possible.

Thank you for your assistance!

Posted on Oct 27, 2026 3:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 28, 2026 4:42 AM

Since the “Activate Mac” screen continues to reject the password for the account “adryana.07,” let us  work through a few checks to identify the cause while avoiding unnecessary data loss.


1. Check your keyboard layout


First, make sure your keyboard is set to the correct language and layout. Special characters, symbols, and uppercase letters can differ between layouts. Check that Caps Lock is off and carefully re-enter your password.


Apple provides additional guidance here: If you forgot your Mac login password.


2. Confirm which password the screen requires


Check the exact wording on the activation screen. If it asks for the password associated with “adryana.07,” it may be requesting your Mac user account password. If it asks for your Apple Account credentials or displays an ownership-verification message, the solution may be different.


If you need to reset your Apple Account password, follow Apple's instructions here: Reset your Apple Account password.


3. Try the appropriate recovery options


Since you are ‘already tried Recovery Mode, check whether macOS offers a password-reset option, such as “Forgot all passwords?”. Follow the instructions displayed, which may require your Apple Account credentials or a FileVault recovery key.


For step-by-step instructions, see Apple's guide to resetting a forgotten Mac login password.


You can also review Apple's instructions for using macOS Recovery on a Mac with Apple silicon.


4. Avoid erasing your Mac for now


Since preserving your data is a priority, please avoid selecting “Erase Mac” or erasing the internal drive until other options have been explored.


Although reinstalling macOS through Recovery generally preserves personal files when performed correctly, it may not resolve an activation or account-authentication issue. Apple's instructions are available here: How to reinstall macOS.


5. Contact Apple Support if the problem persists


If the password is still rejected, I recommend contacting Apple Support or visiting an Apple Store or Apple Authorized Service Provider.


Explain that your new MacBook M5 is stuck on the “Activate Mac” screen, that it requests the password for “adryana.07,” and that restarting and attempting Recovery Mode have not resolved the issue. Keep your proof of purchase handy in case ownership verification is required.


If the screen turns out to be related to Activation Lock, Apple's guide explains the available options: How to remove Activation Lock.

4 replies
Question marked as Top-ranking reply

Oct 28, 2026 4:42 AM in response to BAdriana07

Since the “Activate Mac” screen continues to reject the password for the account “adryana.07,” let us  work through a few checks to identify the cause while avoiding unnecessary data loss.


1. Check your keyboard layout


First, make sure your keyboard is set to the correct language and layout. Special characters, symbols, and uppercase letters can differ between layouts. Check that Caps Lock is off and carefully re-enter your password.


Apple provides additional guidance here: If you forgot your Mac login password.


2. Confirm which password the screen requires


Check the exact wording on the activation screen. If it asks for the password associated with “adryana.07,” it may be requesting your Mac user account password. If it asks for your Apple Account credentials or displays an ownership-verification message, the solution may be different.


If you need to reset your Apple Account password, follow Apple's instructions here: Reset your Apple Account password.


3. Try the appropriate recovery options


Since you are ‘already tried Recovery Mode, check whether macOS offers a password-reset option, such as “Forgot all passwords?”. Follow the instructions displayed, which may require your Apple Account credentials or a FileVault recovery key.


For step-by-step instructions, see Apple's guide to resetting a forgotten Mac login password.


You can also review Apple's instructions for using macOS Recovery on a Mac with Apple silicon.


4. Avoid erasing your Mac for now


Since preserving your data is a priority, please avoid selecting “Erase Mac” or erasing the internal drive until other options have been explored.


Although reinstalling macOS through Recovery generally preserves personal files when performed correctly, it may not resolve an activation or account-authentication issue. Apple's instructions are available here: How to reinstall macOS.


5. Contact Apple Support if the problem persists


If the password is still rejected, I recommend contacting Apple Support or visiting an Apple Store or Apple Authorized Service Provider.


Explain that your new MacBook M5 is stuck on the “Activate Mac” screen, that it requests the password for “adryana.07,” and that restarting and attempting Recovery Mode have not resolved the issue. Keep your proof of purchase handy in case ownership verification is required.


If the screen turns out to be related to Activation Lock, Apple's guide explains the available options: How to remove Activation Lock.

Oct 27, 2026 5:41 PM in response to BAdriana07

"MacBook M5 activation screen not accepting user account password: Hello! I have a new MacBook M5 that I set up myself. When I turn it on, the “Activate Mac” screen appears and asks for the password for the user account “adryana.07”, but the password is not being accepted. I have tried restarting my MacBook and accessing Recovery Mode, but the problem persists. I suspect there may be an issue with the keyboard layout or the system activation. I would appreciate your help in identifying the problem and restoring access to my MacBook without losing my data, if possible. Thank you for your assistance!"

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Getting Into a Locked Mac:


A. Go Here: If you Forgot your Mac Login Password - Apple Support


No Success?

B. Go here: If you Forgot your Mac Login Password - Apple Support



So, who is the seller?

If Apple:

If Apple, then, you should take this in for a Genius Bar Appointment at your local Apple Store. Bring your receipt and have them unlock it for you.


If NOT Apple:

Take it to the seller, and have them fix it. They need to log out of iCloud on it, and back it up (perhaps at their discretion?), and then prep it for resale. This is the set the seller should have used, prior to selling it to you. The seller should hav known better: What to do Before you Sell, Give Away, Trade in, or Tecycle your Mac - Apple Support


Once Back In:

Create e Recovery Key so that you can get back into it. Keep a hard copy Witten, and stored away in a location that only YOU are aware of, and only YOU have access to. Go here:




Oct 27, 2026 5:48 PM in response to BAdriana07

"MacBook M5 activation screen not accepting user account password: Hello! I have a new MacBook M5 that I set up myself. When I turn it on, the “Activate Mac” screen appears and asks for the password for the user account “adryana.07”, but the password is not being accepted. I have tried restarting my MacBook and accessing Recovery Mode, but the problem persists. I suspect there may be an issue with the keyboard layout or the system activation. I would appreciate your help in identifying the problem and restoring access to my MacBook without losing my data, if possible. Thank you for your assistance!"

-------


Reset the Forgotten Mac Password:

A. Where to Reset it:

Reset it using the login screen. You'd go through your Apple ID to perform this. Find out more here: If you Forgot your Mac Login Password - Apple Support. Make sure that caps lock is not enabled when typing it.


B. Troubleshooting the Reset:

Go here, if having issues: if you can’t Reset your Login Password - Apple Support


C. Learn from This:

Important: Keep a handwritten, hardcopy list of your passwords. Store it in a secret location that only you are knowledgeable of, and only you have access to. And, on top of that, don't share you passwords with anyone whomsoever.

MacBook M5 activation screen not accepting user account password

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