Gmail labels disappeared from Mac Mail after macOS Catalina update

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Level 1

18 points

Gmail labels disappeared from Mac Mail after macOS Catalina update

I recently bought a new MacBook Pro, and set up Mac Mail with mt Gmail accounts. At First when the mail was being imported the labels for my emails listed in the list preview section of the Inbox / message browser appeared. Then, Mac ran an update for 10.15 (Catalina), and all of the labels for my emails listed in the list preview section of the Inbox / message browser disappeared.

I've ensured that the 'Show in IMAP' checkbox is ticked next to all of the labels I wish to see as folders in Apple Mail. It shows the mailbox but not the labels for the messages listed in the list preview section of the Inbox / message browser.

Any ideas on how to fix this? I've contacted Apple support, but they haven't provided any guidance.

MacBook Neo

Posted on Oct 29, 2026 12:15 AM

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Answer 1

John Galt

Level 10

162,568 points

Oct 29, 2026 10:55 AM in response to nazeeshkhan

A new MacBook Pro would not be running Catalina. That Mac is at least six years old, so it must be a used Mac. Please clarify that apparent discrepancy before continuing.

To identify your model Mac read Find your Mac model name and serial number - Apple Support. Please do not post its serial number to this site.

Google products may also require a newer macOS version. To learn how update macOS please read Update macOS on Mac - Apple Support.

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