Replacement iPhone case is discolouring and wearing off

I contacted Apple previously regarding a problem with my original iPhone case, which was discolouring. Apple replaced it with a new one in September.

Unfortunately, I am experiencing the same problem again. The replacement case has already started changing colour and looks as though the surface is wearing off.

I take very good care of my phone and its case. I work in a clean environment and the case is not exposed to dirt or harsh conditions.

I am disappointed that this has happened again, especially as this was already a replacement.

My previous case reference number is ***

Could you please look into my previous complaint and advise me what can be done? I would appreciate a proper solution.




[Edited by Moderator]

Posted on Oct 31, 2026 6:05 AM

Reply
1 reply

Oct 31, 2026 8:50 AM in response to justyna75

no we can't, we are not apple


these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice


This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here


You can provide them with feedback using Product Feedback - Apple

 

Or reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


Replacement iPhone case is discolouring and wearing off

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