Apple Austin store is scamming me.

I purchased two Mac book nanos for my friends kids. Apple delivered 1. They were both on the same shipping tag so both were marked delivered. The driver told me all I could do was call support. Support opened a case and this morning Apple sent me this response “We have completed our review with the carrier regarding your shipment and have determined that we are unable to provide a replacement or process a refund.” This is crazy. There is no way two boxes fit in this tiny bag marked 1 of 1. I have been a loyal customer of Apple for 20 years. This will end that relationship. What options do I have?