Apple Storeアプリが真っ暗で開かない

Check the system status page — Find out if there’s an outage for a service in your country or region.
Make sure that your device is connected to the internet — Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website.
- If other devices can access the internet — Check your VPN and third-party security software on your device.
- If no other devices can access the internet — Turn off your Wi-Fi router, then turn it on again to reset it.
- If you still can’t connect to your Wi-Fi network — Contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Vision Pro, Apple Watch, Apple TV 4K or Apple TV HD or Mac.
- If you use cellular service to connect to the internet on your iPhone or iPad — Make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
Update your software — Update to the latest version of iOS or iPadOS, visionOS, macOS, tvOS, watchOS or software for your non-Apple device. Then try to connect again.
Check the date and time on your device — Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically. Get more help with date and time.
- On your iPhone, iPad or Apple Vision Pro — Open the Settings app. Tap General, then tap Date & Time.
- On your Mac — From the Apple menu , choose System Settings. Click General, then click Date & Time.
- On your Apple TV 4K or Apple TV HD — Open the Settings app. Click General, then click Date and Time.
Try a different network — If you can, try to connect using a different network. If you're able to connect using a different network, contact your network administrator or internet service provider to report the issue.

If you still can't connect — If you've tried all of the above steps and you still can’t connect, try again later. A service outage might have recently started.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

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Answer 3

Nov 2, 2026 1:03 PM in response to yurlboddd22

First try simply restarting your iPhone. If that doesn't help then here are a variety of resources helping with connectivity issues:

If you can't connect to one of Apple’s services read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support It offers multiple troubleshooting steps:

1. Check if there’s an server outage at Apple’s end for a service in your country or region. —> Apple - Support - System Status

2. Make sure that your device is connected to the internet.

If you have multiple devices check if this is only an issue with this device, or is an issue with all devices. If you have a cellular device see if you can connect using that. Now read the support article for possible solutions depending upon the extent and nature of the connectivity problem.

3. Is your device software up to date?

If not, the article has links for ways to update different kinds of hardware.

4. Apple also suggests that you make sure the date and time are set correctly. Refer to If you can't change the time or time zone on your Apple device - Apple Support

If your iPhone or iPad won’t connect to a Wi-Fi network, or if you have related connectivity issues, read this support article --> If you can't connect to Wi-Fi on your iPhone or iPad - Apple Support

If you use a VPN read this article —> If your device has network connectivity issues, check for VPN and other third-party security software - Apple Support

You can try just turning it off but you may need to remove the VPN entirely.

If none of the resources provide a solution, contact Apple for assistance:

For support, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple Support - Apple Support

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