The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
After updating to IOS 27.2 I have not been able to use FaceTime normally, I don’t receive Group FaceTime calls, and when I try to join it says call failed and I see “unknown” in the call. The only other people I know with these issues are my friends that I’m trying to call. Has anyone else experienced this?
iPhone 15 Pro Max
A few things to try: 1) Settings > General > Software Update - make sure you're on the newest 27.x build, since small updates often fix FaceTime bugs. 2) Settings > Apps > FaceTime - turn FaceTime off, restart the iPhone, turn it back on. 3) Settings > General > Transfer or Reset > Reset > Reset Network Settings. Also ask your friends to update to the same iOS version, as the 'Unknown' name often shows when the other side is on older software.
A few things to try: 1) Settings > General > Software Update - make sure you're on the newest 27.x build, since small updates often fix FaceTime bugs. 2) Settings > Apps > FaceTime - turn FaceTime off, restart the iPhone, turn it back on. 3) Settings > General > Transfer or Reset > Reset > Reset Network Settings. Also ask your friends to update to the same iOS version, as the 'Unknown' name often shows when the other side is on older software.
I have been facing the exact same issue on both my Mac and my iPhone since I updated to macOS 27.2 and iOS 27.2 respectively. I have already tried every possible troubleshooting method but to no avail. I contacted Apple Support, they escalated the issue, and in the end, as usual, they had no solutions. I am so glad and relieved to find out I am not the only one.
Haven’t had this but my FaceTime calls since the update doesn’t hang up until the other person hangs up as well, and last night while switching a call to my Mac it had me on the call from both devices after it already showed I switched to my Mac
FaceTime issues after updating to IOS 27.2
