Unable to make FaceTime calls from my iPhone (via phone contact) to my kid’s iPad.

Hi

I got my kid a new iPad (10th gen, a16, iOS 27).

I set up her Apple ID and added to my contacts.

My phone is iPhone 16 (iOS 26.6.2).

Her Apple ID is her email and there is no phone number associated with it.

When I look her up on my contacts, Phone and FaceTime (video) quick buttons are greyed out both. So I can’t make calls from contacts.

But I can make calls from from message app and FaceTime app.

Why can I make a call from FaceTime app but not from contact list directly? Is it a bug on iOS 27?

This works for her sister’s Apple ID on her older iPad (2022). So I don’t understand what’s going on.

How to solve this problem?

I already tried removing and adding her contacts multiple times.

I restarted my phone and her iPad so many times.

I toggled contacts iCloud back up a couple times.

Nothing worked so far.

Any help is appreciated.

thanks!