Grey screen with padlock icon on 2017 iMac after reinstallation

Something went wrong while reinstalling my 2017 iMac, and now a grey screen with a padlock icon appears. I do not have a proof of purchase. Is there any way to remove the padlock?

iMac 21.5″, macOS 15.8

Posted on Nov 9, 2026 7:56 AM

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Posted on Nov 9, 2026 9:02 PM

2017 iMacs do not have T2 security chips or Apple Silicon processors. So as far as I know, they do not support Activation Lock.


My guess is that you have encountered a firmware password lock (Set a firmware password on your Mac - Apple Support). That lock kicks in when you start up from any disk other than the designated startup disk. Erasing the designated startup disk and reinstalling macOS would probably count as a change which would bring up the lock screen (if a lock was set). Intel-based Macs do not have firmware passwords enabled by default – so somebody (you?) would have had to explicitly set a lock.


The only ways to remove the firmware lock involve

  • Providing the requested password so you can get to the security dialog that would allow you to disable it, or
  • Presenting the Mac and the original invoice or receipt to Apple or an Apple Authorized Service Provider

If you have neither the password nor proof of original purchase, the Mac will remain locked.

2 replies
Question marked as Top-ranking reply

Nov 9, 2026 9:02 PM in response to Buijswater

2017 iMacs do not have T2 security chips or Apple Silicon processors. So as far as I know, they do not support Activation Lock.


My guess is that you have encountered a firmware password lock (Set a firmware password on your Mac - Apple Support). That lock kicks in when you start up from any disk other than the designated startup disk. Erasing the designated startup disk and reinstalling macOS would probably count as a change which would bring up the lock screen (if a lock was set). Intel-based Macs do not have firmware passwords enabled by default – so somebody (you?) would have had to explicitly set a lock.


The only ways to remove the firmware lock involve

  • Providing the requested password so you can get to the security dialog that would allow you to disable it, or
  • Presenting the Mac and the original invoice or receipt to Apple or an Apple Authorized Service Provider

If you have neither the password nor proof of original purchase, the Mac will remain locked.

Grey screen with padlock icon on 2017 iMac after reinstallation

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