Setting up Apple Business Connect and Maps for a mobile service business

Hi everyone,

I'm setting up Apple Business Connect for a towing and roadside assistance company based in Aliso Viejo, CA. The business has one office at 30 Enterprise, Suite 150, Aliso Viejo, CA 92656, and it dispatches trucks to customers across several nearby cities (Laguna Beach, Mission Viejo, San Clemente, Lake Forest, Laguna Niguel, Dana Point).

I want to do this the correct way before I submit anything, so I have a few questions:

1. Since the business travels to customers, does it qualify for Apple Maps? I read that Maps only lists businesses with a storefront or commercial location that people can visit during business hours without an appointment. Does a tow company office or yard count if it is open to walk-in customers?

2. Should I add only the one real office as a location, and not create separate listings for each city we serve? Is there any way to show a service area in Apple Maps, or does the pin always show the physical address?

3. Which account type should I choose: Small Business, or Third-Party Partner if I'm managing the listing on the owner's behalf?

4. If a request is rejected, what is the right way to appeal or resubmit, and what proof of the location does Apple usually ask for?

Thanks in advance. If anyone has set this up for a tow company or another mobile service business, I'd appreciate hearing what worked for you.

[Edited by Moderator]