iMac stuck on loading screen after disk erase; macOS reinstallation fails

Hi my brother had a imac he was no longer using so i have acquired it however he couldnt mind the password so i tried to delete everything and start again.

Anyway i used disc utility and deleted the disk and rebooted it but its not restarted, the apple comes up then a loading bar. It takes ages to fill the bar but then nothing else happens.

Ive tried to reinstall the mac but it comes up saying it cant, ive tried restoring through disk utility and using the first aid but nothinu is changing the outcome has anyone any advice on how i fix it to get it working

iPhone 11, iOS 18

Posted on Nov 10, 2026 11:30 AM

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Question marked as Top-ranking reply

Posted on Nov 10, 2026 4:30 PM

Yes, you're correct. When you start your iMac in macOS Recovery, you should see a window with four options, including Disk Utility at the bottom.


The error message “The recovery server could not be contacted” generally indicates that your iMac cannot communicate with Apple's recovery servers. This can happen because of an Internet connection problem, an incorrect system date and time, or an issue with the older macOS High Sierra recovery installer ... which also may indicate that this iMac is much older than 6 or 7 years old.


Before attempting anything else, let's identify your iMac and check a couple of things.

  1. Identify your iMac: Look on the underside of the iMac's stand for its serial number. You can enter that number at checkcoverage.apple.com to see whether Apple identifies the model. Please let us know the model and year, if available. Don't post your serial number here.
  2. Check your Internet connection: While in macOS Recovery, look for the Wi-Fi symbol in the upper-right corner of the screen. Make sure your iMac is connected to your Wi-Fi network. If possible, connecting directly to your router using an Ethernet cable would be preferable.
  3. Check the system date: From the menu bar at the top of the Recovery screen, select Utilities > Terminal. Enter the following command and press Return: date
  4. This will display the date and time currently set on your iMac. Please let us know what it reports.


For now, there's no need to erase the disk again or attempt another installation. Once we know your iMac model and have confirmed its Internet connection and system date, we can determine the most appropriate way to reinstall macOS.


However, please be aware that, most likely, this Mac will be considered "Obsolete" by Apple Support and may not be worth the effort to get it up and running.

3 replies
Question marked as Top-ranking reply

Nov 10, 2026 4:30 PM in response to Ehun611

Yes, you're correct. When you start your iMac in macOS Recovery, you should see a window with four options, including Disk Utility at the bottom.


The error message “The recovery server could not be contacted” generally indicates that your iMac cannot communicate with Apple's recovery servers. This can happen because of an Internet connection problem, an incorrect system date and time, or an issue with the older macOS High Sierra recovery installer ... which also may indicate that this iMac is much older than 6 or 7 years old.


Before attempting anything else, let's identify your iMac and check a couple of things.

  1. Identify your iMac: Look on the underside of the iMac's stand for its serial number. You can enter that number at checkcoverage.apple.com to see whether Apple identifies the model. Please let us know the model and year, if available. Don't post your serial number here.
  2. Check your Internet connection: While in macOS Recovery, look for the Wi-Fi symbol in the upper-right corner of the screen. Make sure your iMac is connected to your Wi-Fi network. If possible, connecting directly to your router using an Ethernet cable would be preferable.
  3. Check the system date: From the menu bar at the top of the Recovery screen, select Utilities > Terminal. Enter the following command and press Return: date
  4. This will display the date and time currently set on your iMac. Please let us know what it reports.


For now, there's no need to erase the disk again or attempt another installation. Once we know your iMac model and have confirmed its Internet connection and system date, we can determine the most appropriate way to reinstall macOS.


However, please be aware that, most likely, this Mac will be considered "Obsolete" by Apple Support and may not be worth the effort to get it up and running.

Nov 10, 2026 11:42 AM in response to Ehun611

It would help us help you if you can gather the following information from your brother about this Mac:

  • What is the exact model of this iMac?
  • What version of macOS was it running?


In addition, please provide answers for the following:

  • What is/are the exact error message(s) displayed when macOS installation fails?
  • Can you successfully start the iMac in macOS Recovery?


Nov 10, 2026 2:02 PM in response to Tesserax

Is there away to find out the model as im unsure and hes unsure sorry it is an older one id think maybe 6/7 years old

Does starting the imac in recovery mean its comes up with the 4 choices with the bottom one being disk utility?

When i try and reinstall the macOS its says High Sierra and then when i say continue its says “the recovery server could not be contacted”


im very sorry but incase you havent noticed im useless with all this, thanks for any help though

iMac stuck on loading screen after disk erase; macOS reinstallation fails

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