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iTunes 10 won't launch - OS X

Just installed iTunes 10. Now iTunes won't launch. Never had any problems before. Running intel iMac, OS X 10.6.4. Getting this error:
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Tried reinstalling, then removing, re-downloading and reinstalling. All with the same error.

iMac10,1, Mac OS X (10.6.4)

Posted on Sep 1, 2010 8:57 PM

Reply
69 replies

Sep 2, 2010 12:08 AM in response to Roy B

Hi Roy B - tried to launch iTunes in safe mode, but it still crashes. In response to your question, yes I have Final Cut installed - I'd think you'd be checking conflicts with that before releasing right?

iTunes won't launch on Intel iMac running 10.6.4 or MacBook Pro running 10.6.4 - both have Final Cut Studio and Logic Studio installed.

Message was edited by: Leddy Mountbatten - added iMac and MacBook Pro.

Sep 2, 2010 1:10 AM in response to Roy B

I have FCP INSTALLLED.


Process: iTunes [824]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.0 (10.0)
Build Info: iTunes-10006701~1
Code Type: X86 (Native)
Parent Process: launchd [141]

Date/Time: 2010-09-02 02:09:28.771 -0600
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6

Interval Since Last Report: 3535 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 44 sec
Per-App Crashes Since Last Report: 22
Anonymous UUID: 98D92CA9-58D3-4284-9EF0-DCF27D2C7EA2

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
abort() called

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x96986ef6 __kill + 10
1 libSystem.B.dylib 0x96986ee8 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x96a1962d raise + 26
3 libSystem.B.dylib 0x96a2f6e4 abort + 93
4 libSystem.B.dylib 0x9692cb35 free + 129
5 ...ple.CoreServices.CarbonCore 0x953218c1 DisposePtr + 37
6 com.apple.DesktopVideoOut 0x15d016cb DVOClose + 161
7 ...ple.CoreServices.CarbonCore 0x9536c56c CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
8 com.apple.DesktopVideoOut 0x15d012e4 DVOComponentDispatch + 98
9 ...ple.CoreServices.CarbonCore 0x95364ce5 CallComponentDispatch + 29
10 ...ple.CoreServices.CarbonCore 0x9536506e CallComponentClose + 43
11 ...ple.CoreServices.CarbonCore 0x95364f97 CloseComponentInternal(ComponentInstanceRecord*) + 101
12 ...ple.CoreServices.CarbonCore 0x95364f18 CloseComponent + 46
13 ...ple.CoreServices.CarbonCore 0x95362fd0 OpenAComponent + 493
14 ...ple.CoreServices.CarbonCore 0x95368909 OpenComponent + 24
15 ...ple.CoreServices.CarbonCore 0x95364d92 CallComponent + 171
16 ...ple.CoreServices.CarbonCore 0x95364ce5 CallComponentDispatch + 29
17 ...ple.CoreServices.CarbonCore 0x953f3021 CallComponentVersion + 37
18 ...ple.CoreServices.CarbonCore 0x95393b5c getComponentVersion(RegisteredComponent*) + 213
19 ...ple.CoreServices.CarbonCore 0x9535d6fa DestroyOlder(RegisteredComponent*, long) + 126
20 ...ple.CoreServices.CarbonCore 0x9535d1d8 RegisterComponentResourcePtr + 709
21 ...ple.CoreServices.CarbonCore 0x9535c7e8 registerSystemComponents + 287
22 ...ple.CoreServices.CarbonCore 0x9535c5ed FindNextComponentInternal(ComponentRecord*, ComponentDescription*, unsigned long) + 86
23 ...ple.CoreServices.CarbonCore 0x9535c580 FindNextComponent + 61
24 com.apple.QuickTime 0x945da3ad EnterMovies_priv + 411
25 com.apple.QuickTime 0x945d9ece EnterMovies + 16
26 com.apple.iTunes 0x0000c009 0x1000 + 45065
27 com.apple.iTunes 0x0000bded 0x1000 + 44525
28 com.apple.iTunes 0x00004027 0x1000 + 12327
29 com.apple.iTunes 0x00002fb6 0x1000 + 8118

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9694c942 kevent + 10
1 libSystem.B.dylib 0x9694d05c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x9694c519 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x9694c2be dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x9694bd41 pthreadwqthread + 390
5 libSystem.B.dylib 0x9694bb86 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x9694b9d2 _workqkernreturn + 10
1 libSystem.B.dylib 0x9694bf68 pthreadwqthread + 941
2 libSystem.B.dylib 0x9694bb86 start_wqthread + 30

Thread 3:
0 com.apple.CoreFP 0x13cf0b5b YlCJ3lg + 4026139
1 com.apple.CoreFP 0x13d36988 X46O5IeS + 3000
2 com.apple.iTunes 0x00874549 0x1000 + 8861001
3 com.apple.iTunes 0x00897bbf 0x1000 + 9006015
4 com.apple.iTunes 0x0089948c 0x1000 + 9012364
5 com.apple.iTunes 0x0000888f 0x1000 + 30863
6 com.apple.iTunes 0x00008728 0x1000 + 30504
7 libSystem.B.dylib 0x9695381d pthreadstart + 345
8 libSystem.B.dylib 0x969536a2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x969260fa mach msgtrap + 10
1 libSystem.B.dylib 0x96926867 mach_msg + 68
2 com.apple.CoreFoundation 0x9581afaf __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x9581a094 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9581ffd4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b379 0x1000 + 41849
6 libSystem.B.dylib 0x9695381d pthreadstart + 345
7 libSystem.B.dylib 0x969536a2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x96a2f693 ecx: 0xbffff21c edx: 0x96986ef6
edi: 0x01119000 esi: 0x00000002 ebp: 0xbffff238 esp: 0xbffff21c
ss: 0x0000001f efl: 0x00000282 eip: 0x96986ef6 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x017e6000

Binary Images:
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0xe90000 - 0xe95ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xe9b000 - 0xf24fe7 com.apple.iTunes.iPodUpdater 9.2 (9.2) <E86BC753-1CD8-FA93-84D3-B06B8D3637BC> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0xf71000 - 0xf8eff7 +libgnsdk_musicid.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.7.1.dylib
0xf9b000 - 0x1058feb +libgnsdk_sdkmanager.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.7.1.dylib
0x106c000 - 0x10a6fff +libgnsdk_submit.1.7.1.dylib 1.7.1 (compatibility 1.7.1) /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.7.1.dylib
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0x13900000 - 0x1488dfe7 com.apple.CoreFP 1.9.16 (1.9) <7990D6B3-82E7-536D-4FF1-10A2977EAC84> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
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0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
0x90003000 - 0x9001bff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9001c000 - 0x90280fef com.apple.security 6.1.1 (37594) <3F68A006-6B30-85D5-1A75-8D748F72A6D5> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x90319000 - 0x907d2ffb com.apple.VideoToolbox 0.484.11 (484.11) <6AB58081-F7C4-46F9-2C05-CFED9E38F0A0> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x907d3000 - 0x90824ff7 com.apple.HIServices 1.8.0 (???) <10C85B88-C6AF-91DB-2546-34661BA35AC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90838000 - 0x90846fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
0x9097f000 - 0x90988ff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90b05000 - 0x90b0ffe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90b13000 - 0x90b18ff7 com.apple.OpenDirectory 10.6 (10.6) <92582807-E8F3-3DD9-EB42-4195CFB754A1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
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0x90cff000 - 0x90e2bfff com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <F0D7256E-0914-8E77-E37B-9720430422AB> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x90e3c000 - 0x90ff6fe3 com.apple.ImageIO.framework 3.0.3 (3.0.3) <A93A514B-C1BF-21D0-FB03-CB775DE4FFAA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91031000 - 0x91045ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91087000 - 0x91102fe7 com.apple.audio.CoreAudio 3.2.2 (3.2.2) <51D0E2DC-B15F-AF6C-70D8-026DDAD4E2A5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x91103000 - 0x91195fe3 com.apple.print.framework.PrintCore 6.2 (312.5) <5B9EAAE8-7803-E0B3-9E5B-E9E2CCC8BA0E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91196000 - 0x911c6ff7 com.apple.MeshKit 1.1 (49.2) <ECFBD794-5D36-4405-6184-5568BFF29BF3> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x911c7000 - 0x911e9fef com.apple.DirectoryService.Framework 3.6 (621.4) <B88E98EF-7F17-F988-62A4-3DEC0832B3B7> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x91238000 - 0x9124aff7 com.apple.MultitouchSupport.framework 204.13 (204.13) <F91A4E32-01AA-49DB-2205-3DBE1FEFFC43> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x9124b000 - 0x91c96ff7 com.apple.WebCore 6533.17 (6533.17.8) <CB22435A-3FAC-EAE2-3CF1-FB9D79635637> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x91c97000 - 0x91cddffb com.apple.CoreMediaIOServices 130.0 (1035) <F5E6F93D-6844-9FD7-8769-44503DFD5363> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x91cde000 - 0x91ce5ff7 com.apple.agl 3.0.12 (AGL-3.0.12) <6877F0D8-0DCF-CB98-5304-913667FF50FA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x91ce6000 - 0x91dd8ff7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <D2C86308-F998-C83D-F49B-CD484D4EFE6A> /usr/lib/libcrypto.0.9.8.dylib
0x91dd9000 - 0x91dd9ff7 com.apple.CoreServices 44 (44) <AC35D112-5FB9-9C8C-6189-5F5945072375> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91dda000 - 0x91e5afeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91e5b000 - 0x91f89fe7 com.apple.CoreData 102.1 (251) <E6A457F0-A0A3-32CD-6C69-6286E7C0F063> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x92006000 - 0x92009ff7 libCoreVMClient.dylib ??? (???) <CA0BA8DC-0159-A808-A300-750358A6970C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
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0x9201b000 - 0x920f7ff3 com.apple.DiscRecording 5.0.5 (5050.4.3) <7BFF81A5-BBFA-5D2F-FFEE-65BEA7697134> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x92122000 - 0x92148fff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x92149000 - 0x92226ff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
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0x922d5000 - 0x922dcff3 com.apple.print.framework.Print 6.1 (237.1) <97AB70B6-C653-212F-CFD3-E3816D0F5C22> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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0x922ef000 - 0x924d1fff com.apple.imageKit 2.0.3 (1.0) <BF2ECA4D-FCD8-AD5D-E100-22370F2C7EE0> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x925ce000 - 0x925ceff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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0x9351c000 - 0x9351eff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9351f000 - 0x93565ff7 libauto.dylib ??? (???) <85670A64-3B67-8162-D441-D8E0BE15CA94> /usr/lib/libauto.dylib
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0x94144000 - 0x941dcfe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x94364000 - 0x9436afff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x943e0000 - 0x945d7feb com.apple.JavaScriptCore 6533.17 (6533.17.6) <A88FBEE4-D53E-E865-B70E-7C01E75330E4> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x945d8000 - 0x945d8ff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x978d9000 - 0x9793dffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9793e000 - 0x97c62fef com.apple.HIToolbox 1.6.3 (???) <0A5F56E2-9AF3-728D-70AE-429522AEAD8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x97c71000 - 0x97c95ff7 libJPEG.dylib ??? (???) <5CE96981-6B2A-D15B-4A17-E7BD329095B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x97c96000 - 0x97cb1ff7 libPng.dylib ??? (???) <36A3D75E-5178-4358-7F02-444E276D61AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x97f2d000 - 0x97f39ff7 libkxld.dylib ??? (???) <322A4B52-8305-3081-6B74-813C3A87A56D> /usr/lib/system/libkxld.dylib
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0x98379000 - 0x9837dff7 IOSurface ??? (???) <66E11D8E-CF4B-EFD0-37F9-20177C647021> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x98572000 - 0x985a3ff7 libGLImage.dylib ??? (???) <9340012D-595A-6243-9C97-7D30D76D9D9E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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0x98718000 - 0x98718ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x998da000 - 0x99948ff7 com.apple.QuickLookUIFramework 2.2 (327.4) <5B6A066B-B867-D3A3-BDEE-3D68FA5385B4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <3441F338-2218-6D36-3F95-3A16FBF6713D> /usr/lib/libSystem.B.dylib

Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 2.66 GHz, 7 GB, SMC 1.7f10
Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB
Memory Module: global_name
Network Service: Built-in Ethernet 1, Ethernet, en0
PCI Card: pci1103,3522, sppci_raid, Slot-4
PCI Card: NVIDIA GeForce 7300 GT, Display, Slot-1
PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-2
PCI Card: pcif1d0,c0ff, sppci_video, Slot-2@16,12,0
PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-2
Serial ATA Device: WDC WD2500JS-41SGB0, 232.89 GB
Serial ATA Device: ST3400620AS, 372.61 GB
Serial ATA Device: ST31000340AS, 931.51 GB
Serial ATA Device: ST31000340AS, 931.51 GB
Parallel ATA Device: SONY DVD RW DW-D150A
SCSI Device: SCSI Target Device @ 32
USB Device: USB2.0 MFP(Hi-Speed), 0x04b8 (Seiko Epson Corp.), 0x0855, 0xfd500000
USB Device: Hub, 0x0424 (SMSC), 0x2504, 0xfd300000
USB Device: Hub, 0x0424 (SMSC), 0x2503, 0xfd310000
USB Device: Flash Card Reader, 0x0424 (SMSC), 0x2228, 0xfd311000
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x3d200000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x3d210000
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x3d230000
FireWire Device: built-in_hub, Up to 800 Mb/sec

Sep 2, 2010 3:38 AM in response to Edrian Lim

I can CONFIRM the fix from Grecto about removing the home folder/Library/Quicktime folder to the desktop and restarting. iTunes 10 launched as expected. When I put the home folder/Library/Quicktime folder back and restarted, iTunes 10 would NOT launch.

I don't know what any of that really means, but I do know I recently updated Flip4Mac on my machine which also installed some Silverlight components. I'm not sure of the consequences of removing this Quicktime folder from my Library.

iTunes 10 won't launch - OS X

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