iPad not sending emails from hotmail or me.com???

Jamie coz wrote:
I am traveling around the world currently and the iPad is working well. Unfortunately over the last couple of days the mail function has stopped sending emails even though it is receiving them still. The message I get says the username or password for username@hotmail.com @smtp.live.com is incorrect.

I have made sure the stmp settings are all turned on and I have also tried turning off and on the iPad.

Can anyone please help????

I have now found out that this is a result of a problem with MobileMe - or it could be, but "Venus" is not sure and she wants me to wait 24-48 hours for a "Senior Advisor" to come back to me.

• Okay, thank you. Actually right now we are having a issue with all mail servers today. At this time, we are asking customers to use their online account at www.me.com to send and receive messages. This is a brand new issue and we are working to get this resolved as soon as possible.

• Customer [7:21 p.m.]:

  Here is my concern. The email I wrote was long and involved and to recreate it would be very difficult - do you believe this email has been permanently lost?

• Advisor [7:23 p.m.]:

  No, absolutely. If the mail was sent through MobileMe servers then it is there.

• Customer [7:23 p.m.]:

  Well that is what I'm asking - was it left in some unknown cache location on my iPad or was it transmitted?

• Customer [7:23 p.m.]:

  How would I know.

• Advisor [7:24 p.m.]:

  No, I'm talking about MobileMe servers that you would not be able to see on your iPad or in me.com. Not a Sent folder or Draft folder. We would have to retrieve the message.

• Customer [7:27 p.m.]:

  I understand that - but since I tried to recreate the problem I noticed that a message composed and sent on the ipad while offline is "saved" in an unknown location. When coming back online the mysteriously "saved" message is found by either MobileMe and Ipad and "sending" appears below the status. Of course these two emails have now been missing for almost 7 hours so I was wondering if you can confirm they are on your server.

• Advisor [7:29 p.m.]:

  We cannot see actual messages or their titles on the server. We can only see the amount of messages in each folder. They would have to searched for to pull them from the server.

• Customer [7:29 p.m.]:

  ok what is the next step - as this is time sensitive.

• Advisor [7:30 p.m.]:

  Please give me a few minutes.

• Customer [7:40 p.m.]:

  I'll be away from my computer for a few minutes as well so if you return in my absence please don't disconnect

• Advisor [7:41 p.m.]:

  Thank you for waiting. This issue requires an escalation which means a Senior Advisor will contact you within 24-48 hours through an alternate email address. Can you provide an alternate email address please?

• Customer [7:42 p.m.]:

  - but please - as I said this is time sensitive and 24 hours is too long...

• Customer [7:42 p.m.]:

  do you have senior advisors on chat?

• Advisor [7:43 p.m.]:

  Yes, we do but for this issue it takes 24-48 hours to retrieve the messages.

• Customer [7:43 p.m.]:

  What I need to determine is what are the chances that this email IS on your servers (high/low/unknown) - and if they are on your server will they be transmitted within a known period of time?

• Customer [7:44 p.m.]:

  Obviously the other side has not received this email even though the iPad Mail send button was pressed and then the iPad went online to send/receive mail

• Advisor [7:46 p.m.]:

  Once the Senior Advisor retrieves the messages from the servers they will be sent to you in an attachment to your alternate email address. They will not transmit the messages. They will only retrieve them.

• Customer [7:52 p.m.]:

  ok so what you are saying is that you are aware of a problem with sending from devices such as the iPad - that emails sent were not transmitted and are somehow "stuck" in a mail queue - and that if I had not noticed, no one would have informed me and I may have assumed my counter-party received my email when he hadn't? I am certain this has some severe implications for the reliability of your service and I would like to speak to someone NOW.

• Advisor [7:53 p.m.]:

  Who would you like to speak with? Do you mean through phone support?

• Advisor [7:55 p.m.

This thread is 9 months old and had to do with people having trouble sending mail from a hotmail account while Microsoft was having an outage. Start your own thread if you are having problems.

I have MobileMe and I'm not having any trouble today sending or receiving email. It has been more than a year since I experienced any sort of outage. This happens to every service occasionally, even to RIM knocking out all the BlackBerry email.

I had the same problem at one time. What I did was I made sure that my Windows Live Hotmail servers were as followed;

Hotmail Incoming Mail Server:

pop3.live.com

Hotmail Outgoing Mail Server:

smtp.live.com

If that doesn't work, try deleting you mail account in the settings app, then re-add it by going to the Mail App.

If you haven't upgraded to iOS5, you should because Apple now features Windows Live Hotmail in the Mail App so you can now get all your folders as if you were in Hotmail or Outlook.

Good Luck 🙂

For some reason I was having the same problem and I went to check that my incoming/outgoing servers red as follows:

Hotmail Incoming Mail Server:

pop3.live.com

Hotmail Outgoing Mail Server:

smtp.live.com

When I went into the Outgoing Mail Server I noticed that there is a password entry in here as well. I had just recently changed my password so I re-entered my new password in here and it corrected the problem.

Hope this helps!!

thanks dcan83. that simple fix worked for me as i was having the same receiving/not sending issue since 5.1 upgrade.

Issue is Apple's not Microsoft's. Deleted Hotmail account and then set the account back up. Fixed issue.. Must have got dinged by an update from Apple.

Many thanks dcan83!!! Your suggestion and easy fix worked for me as I was having the same receiving/not sending issue since 5.1 upgrade!

Where i can check the settings you just mentioned for incoming/outgoing servers on ipad? Can you help me locate where to look for it on the ipad? Would it be a great help! Thanks!