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Steve Dorsey Level 4 Level 4
expertise.iphone
iPhone
Hello

My new 12-core Mac is FAST! I love it.

Sometimes - at random times - the display goes to static. It looks a lot like old TV static did on UHF and VHF channels (remember those?). The picture just goes bad and does not get better unless I restart.

I don't know if it's a software or hardware issue. I'm using the Radeon 5870 attached to a 30" display. No other monitors or screens are attached.

Any ideas here?

Thanks,

---------S

12-core Mac Pro 2.93 GHz, 24GB RAM, ATI Radeon HD 5870, 12TB Storage, 30" Screen, Mac OS X (10.6.4), External Blu-Ray burner, Canon 5D MkII
Solved by Macpro22 on Sep 2, 2010 9:43 PM Solved
Steve,

I am a new Mac Pro 12-Core owner, and while I am enjoying my Mac I am experiencing an issue similar to yours.

Every know and then my computer screen will go into a jumbled mesh of random colors boxes, and shapes. Except unlike your need to restart the computer when the problem arrises, mine only lasts for a fraction of a second, and then returns to a normal.

The problem is however that these little screen flashes are becoming more prominent. Which gives me the feeling that our video cards might be in their graves soon.

John
Reply by Spacecadetcraig on Oct 26, 2011 5:10 PM Helpful

I wanted to chime in on this thread, it's been a while since I have posted here.

 

Long story short - my case got escalated to apple corporate and they basically said they can't support third party displays and have decided to not proceed in fixing this issue.

 

The official response from engineering was that this only affects certain LCD panels (most of which are very very popular panels from even Apple's own pre-LED displays). The hilarity of it all is that the problem doesn't persist on any other Apple certified graphics card other than the 5770/5870 series. I personally purchased all previously supported graphics cards for Mac pro's and determined this only happens (reliably) on the latest series graphics cards. I offered to go to Cupertino Campus and give a demonstration. They declined.

 

I bit the bullet after nearly 8 months of frustration and bought a few remaining 30" ACD's (refurbed) since apple informed me they would replace the LCD panels in them if they had the problem. They don't have the problem becuase they were refurbed with modern panels that don't reflect the issue.

 

Apple wouldn't tell me what panels have the issue and which ones don't (certain panel revisions apparrently show this issue vs older revisions) so I couldn't ask Dell to replace with a specific panel to alleviae the problem. Dell says they were using the latest parts available for the replacements).

 

Bottom Line - the 5770/5870 cards (and/or drivers) have problems with nearly every type of 30" LCD panel and Apple won't support the issue unless you have Apple displays. 

 

Apple corporate tried to boil it down to a, in my opinion, failed parallel example: Just as Apple can't provide support for every third party printer that you can buy - Apple can't support every 3rd party display you might buy. The problem here is that displays of this type don't have any driver requirements to function properly and adhere to strict specifications to work interchangably with a display interface (such as DVI or MiniDisplay Port etc.)

 

Too many people are having problems for this to be ignored, however, the population of people using new mac pro's with older (OLDER!? more than 6 months old !)  30" displays is a small population and Apple is copping out of fixing the issue becuase it may, in fact, be the hardware of the cards themselves (which spells costly for apple). Engineers confirmed that there is a powercylcing issue with these cards and said LCD panels that likely is causing the problem.

 

Trust me - this was the short story. And it sucked.

 

If you have any specific questions I'd be willing to answer them in this thread.


Thanks!

 

PS. a little bird told me that this problem is silently acknowledged internally but becuase it's such a small population that it isn't worth the time/money to fix it likely will never be addressed.

All replies

  • Macpro22 Level 1 Level 1
    Steve,

    I am a new Mac Pro 12-Core owner, and while I am enjoying my Mac I am experiencing an issue similar to yours.

    Every know and then my computer screen will go into a jumbled mesh of random colors boxes, and shapes. Except unlike your need to restart the computer when the problem arrises, mine only lasts for a fraction of a second, and then returns to a normal.

    The problem is however that these little screen flashes are becoming more prominent. Which gives me the feeling that our video cards might be in their graves soon.

    John
  • Steve Dorsey Level 4 Level 4
    expertise.iphone
    iPhone
    Here's a video of my issue. I compressed the **** out of it, so it's only really visible in the first few seconds.

    http://www.dorseygraphics.com/forumphotos/mac_video.MOV
  • The hatter Level 9 Level 9
    Whose 30"?
  • Steve Dorsey Level 4 Level 4
    expertise.iphone
    iPhone
    It's mine. (It's a dell, and it works fine with other computers).
  • Steve Dorsey Level 4 Level 4
    expertise.iphone
    iPhone
    I called AppleCare and they are replacing the video card for free. I hope this takes care of the issue!
  • Falcon01 Level 2 Level 2
    I had this issue with my 6core all within minutes of setting up.
    I returned the entire machine.
    That's just too major an issue for me to accept for a spanking new machine.

    It too was the ATI 5870 and I can only hope that this is not some poor designed card and driver combo
    that will plague our new MacPros.
  • The hatter Level 9 Level 9
    Yes, but knowing what type of display inputs DOES matter and problems with Dell monitors started showing up in Early 2009 models.

    Seems like getting some displays to work is also harder right now with ATI 5000s.

    http://www.barefeats.com/wst10g4.html
    http://macperformanceguide.com/blog/2010/20100909_MacProVideo--macpro.html
  • cuellar Level 1 Level 1
    Hi,

    same problem here with 5770 and new Mac Pro. After one week and at power on this strange TV noise. Restart and everything ok. I hope this is a driver/firmware issue.
  • The hatter Level 9 Level 9
    Barefeats Quick Take
    http://www.barefeats.com/quick.html

    September 8th, 2010 (Updated) -- The Radeon 5770 and 5870 support three displays on all models of Mac Pro from 2006-2010. Through experimentation and advice from "Pegasusrjf," I got three displays to work simultaneously with this setup:

    1. 23" Cinema or 30" Cinema on the DVI port
    2. 23" Cinema with MDP to dual-link DVI adapter* to first MDP port
    3. 24" LED Cinema with direct MDP connection to second MDP port

    On some occasions after powering up, only one display would light up. But when I would pull out one of the Mini DisplayPort cables, then two would light up. Plug it back in and now three were lit. So there is still some "ooga booga" with multi-display support.

    (* The "plain" DVI to MDP adapter is adequate if only two displays are connected. For more on this issue, see Apple Tech Note HT4279.)

    Support Display Configurations +(Updated Sept 7th)+:
    http://support.apple.com/kb/HT4279
  • cuellar Level 1 Level 1
    New facts about this problem.
    This mornig is the second time I have got the video card corruption issue. Here is a video I took:
    http://www.youtube.com/watch?v=BIo8IK1VRro

    The monitor was plugged to the DVI port. I unplugged it and plug again to the Miniport and magically the image turned ok.

    I'll go on with the research.
  • Mikey Scars Level 1 Level 1
    Experienced the exact same thing!!

    to be honost i really didn't think much of it, just turning the monitor off and back on again took care of the problem, now you guys got me worried!!!

    Seems as if these new mac pro's are extremely poorly build!!!

    not only did i get nothing but static snow on my first MP, after getting it replaced with another one because of loud cracks and pops through the speakers, installed the new replacement computer and after 10 min. exact same thing with the screen...nothing but static, turned the monitor off, back on and again this took care of the problem...and oh yeah the replacement computer made the same loud pops and cracks as the first one.

    Now i don't only have to worry about the cracks and pops but also about the video card, what a mistake it was getting a mac pro!!! I'm a first time mac user and "never" had these kind of trouble and issues with a PC, no mater what everybody might think about pc's!!

    calling Apple "again" tomorrow
  • cuellar Level 1 Level 1
    Hi Mikey,

    I'm almost sure this is a driver issue and Apple, as usual, is going to fix it in an os or firmware update. Every new computer they launch comes with such things. I remember for example last year the yellow screens on iMacs, again a video card driver problem solved one month later.
  • BoyHowdyDoo Level 2 Level 2
    Yep. Probably drivers. Win 7 does not exhibit this on same HW. I too have the snow every so often. Power up and down the display and it works again. Wait for 10.6.5. The first patch with the new models in the wild.
  • Cpl BadBoy Level 2 Level 2
    For a computer costing 1000's of pounds or dollars this is a complete joke. What is even more disturbing is that certain posters post ridiculous comments that it happens when Apple release a new computer. Im sorry but Apple should be releasing hardware that is in perfect full working order when out of the box, Most companies have an R&D dept. What with the iPhone4 debacle and now this Im beginning to wonder is they actually employ anybody in this dept or QC.

    Its been noted that over the past few years Apples QC is pretty bad. Someones getting a bit big for their boots blinded by billions of dollars in sales, eh Steve?
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