Windows 7 (64) Blue Screen of Death at Start up after installing iTunes 10

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Windows 7 (64) Blue Screen of Death at Start up after installing iTunes 10

I just got a brand new computer a week ago and decided to install iTunes 10 this evening. The install finished successfully and a message prompted me to restart to complete the installation. So I did. Now my machine will not boot. Each time it does, I get a blue screen of death. Attempting to restore the system fails.

I was able to start Windows in Safe Mode once but I wasn't able to uninstall programs while in safe mode so I couldn't remove itunes 10. And now I can no longer start my machine in Safe Mode.

Has anyone else experienced this? Any ideas to solve it?

Message was edited by: BrianCoker

Dell XPS 8100, Windows 7

Posted on Sep 2, 2010 8:52 PM

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Answer 1

Kd2735

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Sep 2, 2010 9:54 PM in response to BrianCoker

The same thing happened to me. I installed iTunes 10 only to get a blue screen of death right after restart. I was lucky to have had a restore point to go back to, it was the first time it actually worked. Now I am stuck because iTunes no longer works and I am afraid to install 10 again.

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Answer 2

BrianCoker Author

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Sep 2, 2010 10:32 PM in response to BrianCoker

Well after a few hours of trial and error and diagnostic tests I have determined that iTunes 10 did not cause the blue screen of death... it was actually a BodyBugg plugged into a usb port that was causing the blue screen. Unplugged the BodyBugg and the computer started up with no problems.

iTunes 10 seems to be running just fine.

Now... if I could only get the 2.5 hours of my life back...

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Answer 3

Sep 6, 2010 1:16 PM in response to BrianCoker

I also have similar problem. Had Windows 7 installed for over a week with no issues. Downloaded itunes 10 and bam...BSOD. Uninstalled itunes and hope there is a fix soon. Actually I only use it to sync my iphone which i am seriously considering canceling anyway.

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Answer 4

jcllings

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Sep 6, 2010 3:12 PM in response to BrianCoker

Windows 7 64 bit core i7

BSOD while updating to iTunes 10 with suspended installation of Apple Mobile Device Support. Network drivers no longer working as a result. Attempted fix by downloading from a different machine and competing install via files transferred over on flash drive. No dice. Attempted removal of iTunes, QuickTime, Apple Mobile Device Support, Apple Application Support, Apple Software Update to see if this would fix. Followed this up with a restart. This seems to have improved matters as system is starting up faster. No dice. Try reinstall network drivers from Sony ViaoCare disk. Installed and restarted. No dice. Next, try Widows 7 Network and Sharing diagnostics. No dice. Next try manual removal & reinstall of network driver using Device Manager, restart. Can't seem to re-install Network Controller. Still trying to solve this.

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Answer 5

Sep 12, 2010 12:25 AM in response to jcllings

Same issue here. Windows 7 x64 and sporadic BSOD since I installed iTunes 10.

Problem seems to be "Driver power state" or something like that.

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