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FaceTime (after changing phone number)

Hi there,

I bought an iPhone 4 on launch day, used FaceTime and worked fine. However I have since changed my number with my mobile network, now people cannot FaceTime me.

If I FaceTime them though it shows up with my old number and if they then try to FaceTime my old number it works! Very confusing I know.

Is there a way I can get this so it knows to FaceTime my new number?

Thanks

iPhone 4, iOS 4

Posted on Sep 3, 2010 5:34 AM

Reply
19 replies

Oct 19, 2017 2:43 AM in response to mobyzone

Hi! I had the same problem: new carrier, had to wait for old phone number to be transferred and my temporary phone number stucked in. I did the restart. I also tried to turn off then turn on FaceTime. Neither them succeded then.. So what I did finally is to turn off FaceTime then restart iPhone with the turn off button (not on the screen but holding the button for at least 2 secs) and when started I turned on FaceTime again. Then it started to register and recognized my new number! :)

Oct 20, 2011 6:00 PM in response to killa.k

I just answered my own question....to do a restore as an Apple guy told me to do once, is hold the top button and the round button until the phone shuts itself down, do not turn it off with the screen, just keep holding the buttons till the phone shuts itself down, then I turned it back on, and had two different things happen as I was doing this on 2 iphones. My phone, it still read my old number so I turned the face time option off, turned it back on, signed in, and my number was correct; on my husband's phone, it automatically updated his number for the face time, did not need to turn his face time off and on again; now it's working on both phones...🙂

Feb 17, 2012 5:02 AM in response to dy.goldfeder

I have a slightly different problem. I live in spain, with a factory unlocked iphone 4, ios 5.0.1, with an orange simcard. Facetime and imessage worked great. i visitied the uk and decided to put and o2 sim which worked great aswell. i got back to spain, put my orange simcard back in, and now my facetime and imessage wont work, because they try and verify with the o2 simcard number that was in there when i was in the uk. help!!!

Apr 11, 2012 1:07 PM in response to mobyzone

I think I have found the answer for this problem it worked for me I copied this from another website so thanks to him!!



Sometimes you might have the wrong number showing under the field "My number" and the field is not editable.


This might be either because you have ported your older number from a different network (via PUK code) to a new one or that you have changed sim


Do the following to correct this:


1) Switch of Wi-FI and make sure you get 3G receptiion

2) Switch off Facetime and for few seconds

3) Go to phone under settings and you should have the correct number

4) Switch facetime back on by entering your iTunes credentials


Hope this helped some of you

FaceTime (after changing phone number)

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