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"the installation source for this product is not available" error message

I was following directions to update to i-tunes 10, and my computer was trying to shut down in order to restart. It froze, and would not turn off, so I turned it off manually, then restarted. I got distracted and did not wonder why i-tunes did not finish installing. Tried to open i-tunes later from the desktop shortcut and it said something about not being installed all the way, so the shortcut was not valid.
I tried to uninstall all the i-tunes stuff, in order, from my computer to try installing it again, and I cannot uninstall i-tunes!! It gives me this error message; "the installation source for this product is not available" and then gives me a file name to search my computer for, that can't be found. I MISS my i-tunes. Please help! How do I get the old i-tunes version off my computer?

gateway, Windows Vista

Posted on Sep 3, 2010 9:16 AM

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2 replies

Sep 3, 2010 9:02 PM in response to quiltsbyjessica

I tried to uninstall all the i-tunes stuff, in order, from my computer to try installing it again, and I cannot uninstall i-tunes!! It gives me this error message; "the installation source for this product is not available" and then gives me a file name to search my computer for, that can't be found.


These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

Quit out of CleanUp, restart the PC and try reinstalling iTunes. Does the install go through properly this time?

(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

"the installation source for this product is not available" error message

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