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Sep 12, 2010 6:26 AM in response to tsimmons25by sylvie369,I sure hope they're doing something to fix the problem - it's ridiculous to expect users to call them up every time the iTunes Store fails. I'm astounded that such a major ecommerce site could be so unstable. -
Sep 12, 2010 6:46 AM in response to Kcar14by baileyfreel,My iphone was working perfectly until I just installed the update - now can't sync or even access itunes by clicking on itunes logo! -
Sep 28, 2010 1:10 PM in response to weber-mvby Fluffelbum,*what was the phone number that you used to call them? because I have been having the EXACT same problem and I am willing to try calling but am unable to find a number to call them at* -
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Oct 3, 2010 6:40 PM in response to weber-mvby Disappointed2020,I thought I would try out iTunes and download a Freakonomics to watch on Sunday evening. I purchased Freakonomics and Apple billed me right away. A moment later, when it came time to download, I got the message, "Unable to check for available downloads. The iTunes store is temporarily unavailable." When I checked these support forums, I discovered that this problem won't go away until I call Apple and tell them to "release the download queue", whatever that means. I couldn't find a phone number for the iTunes store, so I called the general Apple support line, 1-800-676-2775. The person told me she couldn't help me but to go online to www.apple.com/support/itunes/ and I could chat with someone who could help me. I was only able to send an email describing the problem. Apples response was, "You will receive an answer to your question in 48 hours." So now I wait. -
Nov 3, 2010 7:30 AM in response to Disappointed2020by jogiba,I have the same problem and will give Apple Care a call since I paid for 3 years service. -
Nov 7, 2010 2:45 AM in response to Kcar14by Chazle,I am having the same problems- starting with a problem unrelated but tied to iTunes 10 where if you're watching a video that's downloading and go to another application such as mail and then return, the controls (play/pause etc) are no longer responsive - you have to relaunch the video. Shortly after I began to get the dreaded "unable to check for available downloads" message.
I've had a series of interactions with the iTunes store people where they credit me back and clear the queue. The problem is, though, that the problem happens all over again if you are unable to finish a download and need to resume at a later time.
I never had iTunes issues before upgrading to iTunes 10 though. I'm surprised that this issue has been out there for quite a while with no resolution in sight.