Opening iTunes causes my PC to show a blue screen

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Level 1

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Opening iTunes causes my PC to show a blue screen

purchase of a new iPhone necessitated an upgrade of iTunes version. Upgrade seemed to take, but after restart, opening the program consistantly makes my computer crash. I have uninstalled the six related programs in order suggested, then installed current version (even trying version 10 installation yesterday) still crash, crash, crash.

Here's my notes on blue screen data:
* STOP: 0X0000007E (0CV0000005, 0CBF271800, 0XA380650C, 0XA3806208)
*ati3duag.dll – address
Datestamp 46eb3954

Much of my investment in apple products and software is unavailable to me. I need help.

dell, Windows XP, iPhone 4

Posted on Sep 3, 2010 4:10 PM

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Answer 1

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b noir

Level 9

72,324 points

Sep 23, 2010 8:43 AM in response to poncevd

*ati3duag.dll – address

That's your video card or display adaptor, poncevd. There's troubleshooting information on the Radeon-related blue screens in the following document:

[iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

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Answer 2

poncevd Author

Level 1

8 points

Sep 23, 2010 8:43 AM in response to poncevd

Thanks, so much. That's all it took. I have my music back!
I really appreciate your taking the time to help me out
Ponce VD

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Answer 3

b noir

Level 9

72,324 points

Sep 23, 2010 8:43 AM in response to poncevd

🙂 Excellent news. Glad you're up and running again.

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Answer 4

Sep 23, 2010 8:44 AM in response to poncevd

I got the BSOD too after upgrading to Itunes 10 on my Win XP SP3 machine. It actually failed when it finished downloading, and my diplay locked up - then the blue screen of death.

Have rebooted about 20 times today. Have a GForce 6200 A-LE video card, found some updated drivers that I downloaded from this laptop, but I cannot install them because the XP desktop machine has been rendered useless.

< Edited by Host >

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