4 Replies Latest reply: Oct 2, 2010 11:39 AM by Lywyllyn
RoguePA Level 1 Level 1
I attempted to install iTunes 10.0. Initially I used the auto-installer and I received the following errors:

"The installer has insufficient privileges to access this directory: C:\Program Files\Bonjour. The installation cannot continue. Log on as administrator or contact your system administrator."

Then the same error with the following file:

"C: \Program Files\Common Files\Apple\Mobile Device Support\com.yahoo.go.sync.client.resources\...\Windows."

I was given two options to either "retry" or "cancel" --"retry" just keeps throwing the error up. I was forced to click "cancel" both times.

Following hitting cancel twice I got an "installation interrupted" message telling me that the installation had failed.

Following the errors recommendation, I logged off and relogged on as the administrator. Then I downloaded iTunes 10.0 from the Apple web site and attempted to install it manually as the administrator while logged on as the administrator (right click the program "run as Administrator"). I received all the same errors and the same failed installation.

When I attempt to go into the program files and alter the privileges to bonjour or the Apple\mobile device support I get a “you do not have permission to view or edit this object’s permission settings” even when logged on as the administrator. It appears that both are Apple programs probably installed with a previous version of iTunes so I am not too sure why the tight security and why I do not have the ability to modify them.

I am running Windows 7 (32bit). Any assistance with getting iTunes 10.0 installed correctly would be greatly appreciated.

AMD 64, Windows 7, 32 bit
  • jdiebold1 Level 1 Level 1
    I had the same problem and was able to get it fixed, but I'm not 100% sure how. I downloaded a couple of different utilities that unlock files and was able to remove the block on the folder. I downloaded Unlocker, LockHunter, and UnLock IT, so I assume it was one of those that worked. Once the securities were removed, I was able to reinstall iTunes 10 in the normal fashion.
  • Avignonese Level 1 Level 1
    what losers. don't they road-test the damed software before they release it?
    Apple used to be a good company -- I guess Gates bought it.
  • Nicold Level 1 Level 1
    Disconnect from the internet, close your antivirus program i.e spyware doc etc (usually requires a restart) then reinstall. It worked for me.
  • Lywyllyn Level 1 Level 1
    Hi there, this is what had to do.

    First a bit background. I got the same errors. Insufficient privies for this and that. Logged in as Admin, same problem. Gave my user account Admin rights, still same problem.. now it actually said only 'Creator/Users' can install etc.

    So long story short deleting, rebooting, magic... all failed.

    1. I uninstalled all Apple software!!
    2. yes all of it. Uninstall programs. Uninstalled Apple stuff, then Bonjour then Quick time.
    3. tried to delete folders that were left behind, got smacked with insufficient rights to do so.
    4. Logged in as Admin (that will teach ya Win 7)
    5. Used Unlocker and LockHunter. I was able to unlock/kill process of some files and was able to delete some folders, but not all (grrrr)
    6. disabled AntiVirus/Spyware program
    7. that allowed me to delete all folders (wth? .. okay then)
    8. went into registry and Searched for 'Apple'
    9. fainted when I saw hundreds of Apple entries.
    10. deleted all obvious 'Apple', 'MobileMe' and 'Quicktime entries', take care not to delete 'Applet...' stuff. Not the same. Like I said I only got rid of obvious Apple software stuff.
    11. finally I ran CCleaner (great app, get it and donate a couple of $$) and had it scan, back up and clean my registry.
    12 rebooted and logged in as me/user
    13 checked /program files to make sure bonjour, apple and quicktime was really gone
    14. downloaded latets itunes
    15. installed itunes, did my back ups and updated ipod software

    man that only took me a couple of hours