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iTunes 10 crashes when viewing cover art

4506 Views 15 Replies Latest reply: Oct 10, 2010 4:23 AM by b noir RSS
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--Peter Level 1 Level 1 (15 points)
Currently Being Moderated
Sep 5, 2010 5:21 AM
running itunes 10 on windows xp sp3:

itunes crashes reproducibly after these steps:
1. play a song
2. select other song
3. click on album art work in left lower corner of itunes window
4. try resizing the windo that opens

--> itunes crashes

anybody else seeing this? workaround?

cheers,
-- Peter
iPhone 3GS, iOS 4, iTunes on Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 5, 2010 5:42 AM (in response to --Peter)
    itunes crashes


    Are you getting an error message, Peter? If so, what does it say? (Precise text, please ... if you've got a non-English localisation of Windows, don't worry about translating the error.)
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 5, 2010 7:10 AM (in response to --Peter)
    Many thanks! (It's also useful to know that the link in the German version of that error message box is called "klicken Sie hier" ... I wish I'd known that a few days ago for a different topic.)

    Could you generate another of the errors and click on the klicken Sie hier link, please? In the little box that comes up, what ModName and ModVer are being given for the error?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 5, 2010 7:29 AM (in response to --Peter)
    Thanks again.

    The iTunes.dll result (on earlier versions of iTunes) often suggested user-account-specific trouble ... library files, preference files, content files.

    I can't replicate this particular error on my XP system (granted, it's an English localisation rather than a German one) ... that has me wondering about issues relating to the cover art on the songs in your collection. (Effectively, that would be a content file problem.)

    All my cover art is from the iTunes Store ... are you getting the errors when you're resizing "Store-sourced" cover art? Or is it only if it's using artwork you got from somewhere else (say, Amazon) and added to the songs manually?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 6, 2010 7:30 AM (in response to --Peter)
    when clicking the cover art in the lower left corner of the song being played then iTunes shows player controls when the mouse is hovered over the artwork window. when another song is selected for artwork display it cannot activate player controls and crashes as soon as the window is resized.


    Hah! I've been resizing the wrong thing. I take it back, Peter, I can replicate your issue in its entirety (XP SP3 English localisation). Same iTunes.dll being cited by my "iTunes has encountered an error" message when I click the "Click here" link in the error message.

    Level 4 and 5 members here get access to a "Notable New Technical Issues" forum (in the Lounge), so I'll write this up over there (probably later on ... it's coming up for 2.30 am in New Zealand).

    At your end of things, it's possible to make bug reports via the iTunes product feedback form:

    http://www.apple.com/feedback/itunesapp.html

    But if you want to track a bug report, it's possible to sign up (for free) as an Apple developer:

    http://developer.apple.com/programs/register/

    ... and then use the Apple Bug Reporter to submit the bug:

    http://developer.apple.com/bugreporter/
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 6, 2010 5:53 PM (in response to --Peter)
    I got my Notable New Technical Issues post up ... but it's luck of the draw sometimes as to whether or not anyone relevant is watching that forum. So I think reporting the issue by multiple channels (by multiple people) is worth a try, Peter.

    Is anyone out there on a Vista or Windows 7 system able to replicate this too?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 7, 2010 11:49 PM (in response to --Peter)
    Haven't seen it reported yet on other Windows OSes. May have access to a Vista box over the weekend (life is going to be a bit busy though), so I'll see if I can talk either the wife or the mother-in-law into letting me crash their iTunes.

    Message was edited by: b noir
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Sep 25, 2010 2:05 PM (in response to --Peter)
    I think the bug has been addressed in iTunes 10.0.1, Peter. Haven't installed it yet, but this showed up in the release notes (in Apple Software Update for Windows):

    • Resolves an issue where iTunes may unexpectedly quit while interacting with album artwork viewed in a separate window.


    Any improvement at your end of things?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
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