3 Replies Latest reply: Sep 7, 2010 3:46 PM by Chris CA
barnettr0226 Level 1 Level 1 (0 points)
I can't play music I purchased under an old iTunes ID. iTunes states I need to authorize the song, but it brings up an old iTunes ID for which I don't have the password. I no longer have access to the email address associated with that ID as I don't work for that company anymore. How can I authorize the songs?

Dell Inspiron 1520, Windows Vista
  • Chris CA Level 9 Level 9 (77,870 points)
    under an old iTunes ID

    Old? Is there some reason you created a new one instead of updating your account?
    I no longer have access to the email address associated with that ID as I don't work for that company anymore. How can I authorize the songs?

    Go here -> http://iforgot.apple.com/
  • barnettr0226 Level 1 Level 1 (0 points)
    The question was asked "Why did I setup a new ID? Why didn't I update my old ID?". The answer to both questions is, I don't know/remember. I would have thought I would have updated my ID with my new email address instead of creating a new ID.

    When I attempt to play my music, it says I have to authorize it first. The id that comes up is xxxx@eds.com. My id is xxxx. My email address is xxxxx@hotmail.com. The email address xxxx@eds.com is from the time when I worked for EDS, which I no longer do. I went to the forgot apple id website, changed my password for my xxxxx id, went back to iTunes, tried to play my song, it asked me for the info again (with xxxx@eds.com), replaced the id with xxxxx using the new password, it stated authorization was successful, attempted to play my music, received the same authorization request, filled in the info again with the xxxxx id, received the message that the computer is already authorized, attempted to play my music, received the same authorization request....

    < Edited by Host >
  • Chris CA Level 9 Level 9 (77,870 points)
    See this -> iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    If you continue to have problems, contact -> iTunes support

    FYI: I have asked that the forum mods remove all the email info in your post to prevent spammers from grabbing it.