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Why can't my iPod Touch connect to wifi, yet my husbands iPod Touch can?

4880 Views 17 Replies Latest reply: Sep 12, 2010 12:19 PM by SpyglassSally RSS
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wendyboing Calculating status...
Currently Being Moderated
Sep 7, 2010 2:59 PM
Until 2 days ago I could connect to our home wifi with no problems. I haven't tampered with any of the settings on either iPod or router. Searched other sites for help but all I can find are recommendations to upgrade router firmware. I don't think that is the answer though as my hubbys iPod Touch connects to our wifi with no trouble at all!

Hope someone can shed some light on this problem before I end up throwing my iPod at the wall :/ Today I restored the settings via iTunes and it still won't connect
Windows Vista
  • pingin Calculating status...
    Hi Wendy,
    When you say it won't connect, are you even seeing the network in the wifi settings window? And if you can see it, can you describe exactly what happens?
    Thanks,
    David
    Powerbook G4, iMac 17", iPod Touch 2G, Mac OS X (10.5.8)
  • SpyglassSally Level 3 Level 3 (680 points)
    Have you tried resetting the network connection? Go to "Settings - WiFi" and tap the blue arrow on the right of your WiFi name and choose forget this network.
    Then go to "Settings - General - Reset" and do a "Reset Network".

    Can it connect at other places, like a Starbucks?
    Dell Inspiron 1720, Windows Vista, touch 3g OS 4.0.2, iTunes 10
  • pingin Level 1 Level 1 (10 points)
    Hi Wendy,

    Sorry to hear about this problem. I'm sure you've done this, but I'll ask just in case: you have tried turning on and off the wifi router? What model of iPod Touch and router do you have?

    thanks

    David
    Powerbook G4, iMac 17", iPod Touch 2G, Mac OS X (10.5.8)
  • pingin Level 1 Level 1 (10 points)
    Hi Wendy,

    There are two unknowns here -- the problem is either with your iPod Touch or with your wireless router. Sally's suggestion of trying to connect to another wifi network was a good one as if that works, you know the problem is probably on the side of the wireless router. But if that's not possible, here are some other suggestions.

    Do you have the little wifi icon displayed in the top left of the iPod (even though you can't access the Internet)? If so, this means the Wifi layer is functioning fine and the problem is probably elsewhere (so normally you shouldn't need to configure the Wifi MAC address in your router). In this case, log into the router, go to Maintenance and then Attached devices.
    Do you see your iPod Touch?
    If yes, does it have an IP address assigned?
    If you press refresh, does it show up?

    If you want to configure the Wifi MAC address for your iPod, I think you can find it in Settings >> General >> About >>Wifi Address. But I wouldn't do this just yet -- unless your husband's is already configured in there, you'll be adding a layer of complexity to things.

    David
    Powerbook G4, iMac 17", iPod Touch 2G, Mac OS X (10.5.8)
  • SpyglassSally Level 3 Level 3 (680 points)
    Hi Wendy,

    If you [go here |http://kb.netgear.com/app/products/model/a_id/2328] you will find the latest firmware for your router and also some troubleshooting for connection problems.

    Do you and your husband both have the same version ipod software? Have you tried unplugging, then replugging the router?

    It may be your router, or your ipod. If you can go back to that MacDonalds that would be very informative since you know you could connect there not too long ago.
    Dell Inspiron 1720, Windows Vista, touch 3g OS 4.0.2, iTunes 10
  • pingin Level 1 Level 1 (10 points)
    Hi Wendy,

    The problem isn't necessarily with the router but I wonder if a reset to the factory settings wouldn't help. Have you already done that? If not, do you feel like trying that? If it was me, I would probably try that before going further.

    David
    Powerbook G4, iMac 17", iPod Touch 2G, Mac OS X (10.5.8)
  • pingin Level 1 Level 1 (10 points)
    That's great to hear, Wendy!

    David
    Powerbook G4, iMac 17", iPod Touch 2G, Mac OS X (10.5.8)
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