Why can't my iPod Touch connect to wifi, yet my husbands iPod Touch can?

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Why can't my iPod Touch connect to wifi, yet my husbands iPod Touch can?

Until 2 days ago I could connect to our home wifi with no problems. I haven't tampered with any of the settings on either iPod or router. Searched other sites for help but all I can find are recommendations to upgrade router firmware. I don't think that is the answer though as my hubbys iPod Touch connects to our wifi with no trouble at all!

Hope someone can shed some light on this problem before I end up throwing my iPod at the wall :/ Today I restored the settings via iTunes and it still won't connect 😟

Windows Vista

Posted on Sep 7, 2010 2:59 PM

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Answer 1

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pingin

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Sep 7, 2010 3:04 PM in response to wendyboing

Hi Wendy,
When you say it won't connect, are you even seeing the network in the wifi settings window? And if you can see it, can you describe exactly what happens?
Thanks,
David

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Answer 2

Sep 7, 2010 3:28 PM in response to wendyboing

Have you tried resetting the network connection? Go to "Settings - WiFi" and tap the blue arrow on the right of your WiFi name and choose forget this network.
Then go to "Settings - General - Reset" and do a "Reset Network".

Can it connect at other places, like a Starbucks?

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Answer 3

wendyboing Author

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Sep 7, 2010 11:20 PM in response to pingin

Hi David, when I go to settings - wifi - it always shows my home network, but not any other networks I know are in the area. When I click on my network, all the boxes are blank - IP address not shown, subnet mask etc have no numbers in them.

I just tried copying the details from my Husbands and setting my IP address to static and entering the details but still nothing happens. I also tried renewing lease but still getting nothing. When I click on apps store I see a grey page which says Loading... and the little wheel spins in top left hand corner and eventually I get the message saying cannot connect to apps store. Signal strength is full. Same when I click on Safari, I get a popup box saying cannot open page because it is not connected to the internet.

I did try and find the MAC code for my iPod so I could try and input it manually as a safe devide on the router but can't seem to find it?

Hope that helps some.....

Thanks Wendy

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Answer 4

wendyboing Author

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Sep 7, 2010 11:23 PM in response to SpyglassSally

Hi Sally, I tried that several times but no success. I live in a small town with only 1 wifi spot which I haven't visited yet, but I did manage to connect to the wifi in McDonalds over 8 days ago but my home problem started after that.

Thanks Wendy

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Answer 5

pingin

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Sep 7, 2010 11:41 PM in response to wendyboing

Hi Wendy,

Sorry to hear about this problem. I'm sure you've done this, but I'll ask just in case: you have tried turning on and off the wifi router? What model of iPod Touch and router do you have?

thanks

David

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Answer 6

wendyboing Author

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Sep 8, 2010 1:00 AM in response to pingin

Hi David, yes I have turned router off and on. When I first had trouble connecting to wifi this actually helped and I could connect straight away but now it no longer works.

iPod is a new one, model mc008bt with the most up to date software (I checked on iTunes) and the router is a Netgear DG834GT firmware version v1.03.87

Thanks, Wendy

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Answer 7

pingin

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Sep 8, 2010 2:59 AM in response to wendyboing

Hi Wendy,

There are two unknowns here -- the problem is either with your iPod Touch or with your wireless router. Sally's suggestion of trying to connect to another wifi network was a good one as if that works, you know the problem is probably on the side of the wireless router. But if that's not possible, here are some other suggestions.

Do you have the little wifi icon displayed in the top left of the iPod (even though you can't access the Internet)? If so, this means the Wifi layer is functioning fine and the problem is probably elsewhere (so normally you shouldn't need to configure the Wifi MAC address in your router). In this case, log into the router, go to Maintenance and then Attached devices.
Do you see your iPod Touch?
If yes, does it have an IP address assigned?
If you press refresh, does it show up?

If you want to configure the Wifi MAC address for your iPod, I think you can find it in Settings >> General >> About >>Wifi Address. But I wouldn't do this just yet -- unless your husband's is already configured in there, you'll be adding a layer of complexity to things.

David

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Answer 8

wendyboing Author

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Sep 8, 2010 3:26 AM in response to pingin

Hi David, The little wi-fi icon comes and goes, but when it showed up, I checked on router and no, it was not showing my iPod as being connected, it only showed the pc! I refreshed (making sure I still had the icon on iPod) and it still only shows the pc.

I then turned the netbook on, and for a while it showed both pc and netbook as attached, then I refreshed and it only showed the netbook as attached but as an unknown object?

I assume the problem is with the router then, and not my iPod?

Thanks, Wendy

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Answer 9

Sep 8, 2010 3:39 AM in response to wendyboing

Hi Wendy,

If you [go here |http://kb.netgear.com/app/products/model/a_id/2328] you will find the latest firmware for your router and also some troubleshooting for connection problems.

Do you and your husband both have the same version ipod software? Have you tried unplugging, then replugging the router?

It may be your router, or your ipod. If you can go back to that MacDonalds that would be very informative since you know you could connect there not too long ago.

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Answer 10

pingin

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11 points

Sep 8, 2010 3:44 AM in response to wendyboing

Hi Wendy,

The problem isn't necessarily with the router but I wonder if a reset to the factory settings wouldn't help. Have you already done that? If not, do you feel like trying that? If it was me, I would probably try that before going further.

David

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Answer 11

wendyboing Author

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Sep 8, 2010 4:05 AM in response to SpyglassSally

Hi Sally,

Tried the router upgrade, followed all instructions and got the following message.....

Upgrade file is not the correct type or version for this device.
Upgrade failed.
Please obtain the correct file and try again.

Yes, my husband and I both have the same version software, I can't go back to try the free wifi at the moment but could try tomorrow if problem still exists!

Thanks, Wendy

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Answer 12

wendyboing Author

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Sep 8, 2010 4:19 AM in response to pingin

Hi David,

Restore to factory settings is done. iPod still doesn't show up on connected devices on router, although when I tried Safari, instead of the "not connected" message I got a message saying not connected as server stopped responding.

Thanks

Wendy

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Answer 13

wendyboing Author

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Sep 8, 2010 5:16 AM in response to SpyglassSally

Sally I apologise, I didn't read your post fully .... "Then go to "Settings - General - Reset" and do a "Reset Network"."

I've just done that, and it seems to have worked!

Thanks to both you and David for your time, I really appreciate all your help!

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Answer 14

pingin

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Sep 8, 2010 5:24 AM in response to wendyboing

That's great to hear, Wendy!

David

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Answer 15

Sep 8, 2010 8:37 AM in response to wendyboing

I'm glad to hear that resetting worked. Great news!

That's very strange about the file not being the right version. You said you have a Netgear DG834GT which is what the link is for. But it struck me strange too that you said you have firmware version v1.03.87 and the site says the latest version is 1.03.23 which would appear to be an earlier version. Kinda strange.

Glad you're up and running!

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