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16644 Views 11 Replies Latest reply: Dec 14, 2010 2:37 PM by RubyInTheUK
Currently Being ModeratedSep 7, 2010 5:22 PM (in response to MarcoIac)update:
reinstalling itunes 10 does not work anymore. i did it again, and this time wasn't able to sync at all. itunes simply does not see my iphone. i found similar posts that predated itunes 10, so i doubt the new version is the culprit. from my cursory reading of posts on the web, the crux is the kAMDMuxConnectError. i found one user that had similar problems after migrating his system from one computer to another. so, maybe restoring my backed up data may be the culprit. but what to do now? should i reinstall the system? i'd rather not, unless absolutely necessary.
any comment will be greatly appreciatedMacBook Pro 2.8 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 1st Gen iPhone 8 Gb FW 3.1.2
Currently Being ModeratedSep 9, 2010 11:27 PM (in response to MarcoIac)I have the same problem. I migrated to a new Macbook with Snow Leopard, using the Migration Assistant. Most things went smooth, but iTunes does not detect my iPhone (3GS - jailbroken on iOs 4.0.1). Also, I cannot find the backup file I could use to restore. There is no ~/Library/Application Support/MobileSync folder.. (it should be there?)MBP6,2 2010, Mac OS X (10.6.4)
Currently Being ModeratedSep 10, 2010 12:10 AM (in response to thiemehennis)Solved: Go to the Apple logo in the left top corner and click on Software Update. Apple brought out a Software update especially for this and I installed it. Syncs perfectly now.
PS. If not, try signing out / in in iTunes and authorize your computer.
PPS. Otherwise you might want to reboot the iPhone while connected, then it will recognize but you will have to restore the iPhone, and you don't want that.MBP6,2 2010, Mac OS X (10.6.4)
Currently Being ModeratedSep 17, 2010 12:32 AM (in response to thiemehennis)Solved: Go to the Apple logo in the left top corner and click on Software Update. Apple brought out a Software update especially for this and I installed it. Syncs perfectly now.
Apple logo in iTunes? )
I updated to iTunes 10.0 and now my iPhone can't sync with iTunes. iTunes does not recognize the phone. Windows sees it as Digital Camera.Pentium 4, Windows XP
Currently Being ModeratedSep 17, 2010 1:23 AM (in response to babytyger8888)Here is the diagnostics test ran within iTunes (under help tap inside iTunes).
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 3000
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 18.104.22.168
CD Driver DLL 22.214.171.124
Apple Mobile Device 126.96.36.199
Apple Mobile Device Driver 188.8.131.52
Gracenote SDK 184.108.40.2060
Gracenote MusicID 220.127.116.11
Gracenote Submit 18.104.22.168
iTunes Serial Number BXXXXXXXXXX
Current user is an administrator.
The current local date and time is 2010-09-17 01:08:36.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 22.214.171.124 is currently running.
** Device Sync Tests **
*No iPod, iPhone, or iPad found.*
Please help!!!!!!Pentium 4, Windows XP
Currently Being ModeratedSep 17, 2010 6:57 AM (in response to babytyger8888)I see your are running a Windows operating system, that may be the difference. Few hours after I started this thread Apple released a software update for the iPhone SDK software. That update solves the problem. I do get those updates automatically because I installed the Developer's Tools on my Mac. Call Apple Support, they'll find a way to help you outMacBook Pro 2.8 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 1st Gen iPhone 8 Gb FW 3.1.2
Currently Being ModeratedSep 17, 2010 9:27 AM (in response to babytyger8888)I downloaded iTunes 10 under Windows XP and have had the same problem as you describe since then. "My Computer" recognises the iPhone as a camera only, and iTunes doesn't list it as a device. I have followed the recommended steps of uninstalling and re-installing iTunes, making sure I have the latest version of XP and looking for conflicts with other devices using MSCONFIG, but nothing helps.
Did anyone find a solution?Dell Dimension 6000, Windows XP
Currently Being ModeratedSep 17, 2010 9:57 AM (in response to OStockman)the solution is in the iphone SDK sofwtare update. uninstalling and reinstalling itunes is only a temporary fix (if it works; it worked for me but then when you reboot the problem re-emerges). apple is aware of this problem, since they release the update of iphone SDK only to fix it. if you do not get those update because you don't have the developer's kit (or tools, can't remember) contact apple. they'll help you outMacBook Pro 2.8 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 1st Gen iPhone 8 Gb FW 3.1.2
Currently Being ModeratedDec 11, 2010 7:34 AM (in response to MarcoIac)I had this problem with an iphone 3G that I inherited to use as an ipod, after my wife upgraded to an iphone 4. II finally got the 3G to show up in iTunes--I don't remember now how--but after a restart it would again not be detected, and the only fix I discovered was to reinstall iTunes after a restart. Workable, but a nuisance.
I now have a permanent fix, thanks to Ted Landau's Mac 911 at MacWorld.com. See http://www.macworld.com/article/156156/2010/12/itunesiphonedisagree.html
He suggests deleting the file com.apple.usbmuxd.plist~orig, located in /System/Library/LaunchDaemons. Don't delete the similar file com.apple.usbmuxd.plist. This worked for me both in iTunes 10.0 and 10.1. Recognition of the phone is consistent now and survives a restart.
Landau says there's an Apple support article suggesting deleting additional mobile-device-related system files, restarting, and reinstalling iTunes if the usbmuxd fix doesn't work, but he doesn't identify the article.iMac, Mac OS X (10.6.5), 2GHz Intel Core Duo
Currently Being ModeratedDec 14, 2010 2:37 PM (in response to OStockman)OStockman I have done exactly the same with the same result (ie no success). Also the last forum post from barryrb (with the article about deleting the file) seemed only to relate to Macs, as I couldn't find that file on my PC.
Did anyone offer you any helpful advice yet? I'm finding it really frustrating!Phillips Freevents X50 Notebook, Windows XP Pro