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iTunes 10 does not detect my iPhone

16726 Views 11 Replies Latest reply: Dec 14, 2010 2:37 PM by RubyInTheUK RSS
MarcoIac Level 1 Level 1 (10 points)
Currently Being Moderated
Sep 7, 2010 4:28 PM
i recently upgraded to itunes 10, and i have a 1st gen iphone. after upgrading, i synced my iphone and everything went fine. soon after that, i had a totally unrelated hard disk drive failure. luckily all my data were backed up, apple replaced my hard disk, and i restored all my data. however, when i tried to connect my iphone to itunes to sync, itunes would not detect the iphone. i tried many fixes, the only one that worked was to reinstall itunes 10 (which is a pain, because you have to get rid of lots of files.) last night, after reinstalling itunes 10, i connected my iphone and itunes detected it and synced. i thought the issue was solved for good and maybe was related to the restoring of the backed up data. however, i just tried to sync again, but the problem has re-appeared. my itunes does not detect my iphone.

the console message i get is as follows:

9/7/10 3:56:17 PM usbmuxd[30] connect_toport (thread 0x100581000): Could not connect to USB mux port 32498 for device 2: Connection refused
9/7/10 3:56:17 PM usbmuxd[30] MobileDeviceConnectlocked (thread 0x100581000): Could not connect to lockdown port on device bac8e3086978950d97c077103aa8996ccb56eec1.
9/7/10 3:56:17 PM usbmuxd[30] _MobileDevicePairWorker (thread 0x100581000): Pair worker (0x0x100581000) could not connect to lockdownd: kAMDMuxConnectError

i thought that usbmuxd is built for linux, but is it doing in itunes 10? but it must belong to it, because i also got this (i think when booting, but i am not sure):

9/7/10 3:33:40 PM com.apple.usbmuxd[30] usbmuxd-201 built for iTunesTen on Aug 12 2010 at 17:33:03, running 64 bit

what is going on? i don't want to reinstall the **** itunes every time i have to sync. any solution? thanks
MacBook Pro 2.8 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 1st Gen iPhone 8 Gb FW 3.1.2
  • thiemehennis Calculating status...
    Currently Being Moderated
    Sep 9, 2010 11:27 PM (in response to MarcoIac)
    I have the same problem. I migrated to a new Macbook with Snow Leopard, using the Migration Assistant. Most things went smooth, but iTunes does not detect my iPhone (3GS - jailbroken on iOs 4.0.1). Also, I cannot find the backup file I could use to restore. There is no ~/Library/Application Support/MobileSync folder.. (it should be there?)
    MBP6,2 2010, Mac OS X (10.6.4)
  • thiemehennis Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 10, 2010 12:10 AM (in response to thiemehennis)
    Solved: Go to the Apple logo in the left top corner and click on Software Update. Apple brought out a Software update especially for this and I installed it. Syncs perfectly now.

    good luck

    PS. If not, try signing out / in in iTunes and authorize your computer.
    PPS. Otherwise you might want to reboot the iPhone while connected, then it will recognize but you will have to restore the iPhone, and you don't want that.
    MBP6,2 2010, Mac OS X (10.6.4)
  • babytyger8888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2010 12:32 AM (in response to thiemehennis)
    Solved: Go to the Apple logo in the left top corner and click on Software Update. Apple brought out a Software update especially for this and I installed it. Syncs perfectly now.

    Apple logo in iTunes? )

    I updated to iTunes 10.0 and now my iPhone can't sync with iTunes. iTunes does not recognize the phone. Windows sees it as Digital Camera.
    Pentium 4, Windows XP
  • babytyger8888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2010 1:23 AM (in response to babytyger8888)
    Here is the diagnostics test ran within iTunes (under help tap inside iTunes).


    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Computer Corporation Dimension 3000
    iTunes 10.0.0.68
    QuickTime 7.6.7
    FairPlay 1.9.16
    Apple Application Support 1.3.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.2.0.47
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.3.0
    Gracenote SDK 1.7.1.420
    Gracenote MusicID 1.7.1.78
    Gracenote Submit 1.7.1.106

    iTunes Serial Number BXXXXXXXXXX

    Current user is an administrator.
    The current local date and time is 2010-09-17 01:08:36.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.

    Video Display Information

    Intel(R) 82865G Graphics Controller


    ** External Plug-ins Information **

    No external plug-ins installed.

    iPodService 10.0.0.68 is currently running.
    iTunesHelper 10.0.0.68 is currently running.
    Apple Mobile Device service 3.2.0.0 is currently running.

    ** Device Sync Tests **

    *No iPod, iPhone, or iPad found.*

    Please help!!!!!!
    Pentium 4, Windows XP
  • OStockman Calculating status...
    Currently Being Moderated
    Sep 17, 2010 9:27 AM (in response to babytyger8888)
    I downloaded iTunes 10 under Windows XP and have had the same problem as you describe since then. "My Computer" recognises the iPhone as a camera only, and iTunes doesn't list it as a device. I have followed the recommended steps of uninstalling and re-installing iTunes, making sure I have the latest version of XP and looking for conflicts with other devices using MSCONFIG, but nothing helps.

    Did anyone find a solution?
    Dell Dimension 6000, Windows XP
  • erick1axeman Calculating status...
    Currently Being Moderated
    Oct 2, 2010 11:20 PM (in response to MarcoIac)
    And how do I get my depeloper's kit? I have a developer's acct but have never used it.
    PC, Windows 7, i7 Core
  • barryrb Calculating status...
    Currently Being Moderated
    Dec 11, 2010 7:34 AM (in response to MarcoIac)
    I had this problem with an iphone 3G that I inherited to use as an ipod, after my wife upgraded to an iphone 4. II finally got the 3G to show up in iTunes--I don't remember now how--but after a restart it would again not be detected, and the only fix I discovered was to reinstall iTunes after a restart. Workable, but a nuisance.

    I now have a permanent fix, thanks to Ted Landau's Mac 911 at MacWorld.com. See http://www.macworld.com/article/156156/2010/12/itunesiphonedisagree.html

    He suggests deleting the file com.apple.usbmuxd.plist~orig, located in /System/Library/LaunchDaemons. Don't delete the similar file com.apple.usbmuxd.plist. This worked for me both in iTunes 10.0 and 10.1. Recognition of the phone is consistent now and survives a restart.

    Landau says there's an Apple support article suggesting deleting additional mobile-device-related system files, restarting, and reinstalling iTunes if the usbmuxd fix doesn't work, but he doesn't identify the article.
    iMac, Mac OS X (10.6.5), 2GHz Intel Core Duo
  • RubyInTheUK Calculating status...
    Currently Being Moderated
    Dec 14, 2010 2:37 PM (in response to OStockman)
    OStockman I have done exactly the same with the same result (ie no success). Also the last forum post from barryrb (with the article about deleting the file) seemed only to relate to Macs, as I couldn't find that file on my PC.

    Did anyone offer you any helpful advice yet? I'm finding it really frustrating!
    Phillips Freevents X50 Notebook, Windows XP Pro

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