Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Syllean
Syllean Author
User level: Level 1
0 points

Can't enable VoiceOver

I received my new ipod shuffle this morning and I cannot enable the VoiceOver feature. I am able to check battery status and it will tell me I am listening to playlist 1 but it will not say track names, artist names, or play list names.

I'm using iTunes version 10.0.0.68 on Windows 7.

When I press accept after checking 'Enable VoiceOver' I get a notification that the VoiceOver kit is being installed then the VoiceOver box will once again be unchecked.

I've tried restoring the iPod, but it doesn't seem to change anything.

I'd really like to enable this feature, any help will be appreciated

Message was edited by: Syllean

iPod Shuffle (4th gen), Windows 7

Posted on Sep 9, 2010 11:20 AM

Reply
16 replies
User profile for user: Herculator
Herculator
User level: Level 1
8 points

Oct 12, 2010 11:30 PM in response to usamytch

I have exactly the same problem. Every time I click the box to enable Voiceover it automatically unchecks itself. Sometimes it downloads the kit and other times not. I'm not going to uninstall and reinstall iTunes for a small feature. This must be a small bug that can be fixed. I can get battery status check to work and the playlist selection to work (albeit it numbers the lists, does not name them). I just can't hear artist or track names.
Reply
User profile for user: Herculator
Herculator
User level: Level 1
8 points

Oct 13, 2010 12:09 AM in response to usamytch

Ok, I was able to fix this. The solution in a nutshell is to have iPodVoiceOver.dll installed in the (whatever drive letter):\program files\itunes directory. Where all the other dll's are.

For example, I use windows 7 64 bit and have itunes installed on the c drive but my library is located on an external drive (f:)

Itunes was able to download the voiceover kit but it copied it to my c: root directory. I moved it over to c:\program files\itunes and voila it worked. I connected the shuffle and started itunes and it installed the kit to the shuffle. I'm now able to check and uncheck the voiceover feature and it works perfectly fine.
Reply
User profile for user: Tanda
Tanda
User level: Level 1
5 points

Mar 19, 2011 4:19 PM in response to Syllean

I'm having the same problem on a MacBook and Shuffle 4G.

Enabling VoiceOver causes iTunes to attempt to download VO Kit 1.4 then either times out or gives:

iTunes Library cannot be saved (Error -54)

Stuck with numerical voice overs only. There's no way to download the VO Kit for a Mac (Thanks Apple)

Has anyone else had this problem on a Mac?

Cheers
Reply
User profile for user: AWM-Pta
AWM-Pta
User level: Level 1
0 points

Sep 24, 2011 4:07 PM in response to Syllean

Has anyone found a fix for this yet? Downloading the VoiceOver kit (v1.4 currently) times out every time. I've tried on both Windows XP and Windows 7 64bit without any luck. I don't even get the *.dll mentioned in one of the posts as a possible fix. If possible, could someone please provide a URL for downloading the kit (or even just the *.dll), since it seems that the iTunes download app might be the problem. I'm running iTunes 10.4.1.10.

Reply

Can't enable VoiceOver

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up