iTunes always makes me sign in twice

Question

iTunes always makes me sign in twice

When purchasing content on iTunes or downloading purchased content (e.g., from season pass), I am prompted to sign in--twice. I get the dialog to sign in, I enter correct username and password, then I get the dialog again, enter correct username and password again, and then it goes through. I'm not mistyping my username/password as this has been happening consistently for months. I am on latest iTunes (v10), but same problem occurred on prior versions for at least several months. I'm also on latest OS X. Any ideas why it prompts me twice? I searched these forums and saw other people having similar problems, but didn't see any answers.

iMac late 2009, Mac OS X (10.6.4), iTunes 10

Posted on Sep 9, 2010 5:22 PM

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Answer 1

Top-ranking reply

kimberlyknits

Level 1

6 points

Sep 10, 2010 12:48 PM in response to SleepsAtNight

You might need to verify/validate your address settings for your Apple ID. Sign out of iTunes and go to https://appleid.apple.com, verify and validate all your info, then sign back into iTunes. Go to "Account", then "Edit Payment Information". Click "none" as your payment choice, then click "Done"; this will force iTunes to synch with the Apple ID database. Then go back and re-enter your default payment choice (credit card, PayPal) and click "Done". From there, you should be able to just log in once and then select anything for download/purchase/etc.

Good luck!

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