6 Replies Latest reply: Oct 19, 2010 4:24 PM by Jimmy Chiu
Randolph Jakes Level 1 Level 1 (5 points)
I recently purchased a new MacBook Pro and transferred all my applications and data from my iMac at work. I also transferred my iTunes library from an older iBook at home. When I attached my iPhone to the MacBook Pro, the computer and phone seemed to "contact" one another - i.e., the phone buzzes and opens to the first "splash" screen. ITunes did not start up and recognize the device. After rebooting both the computer and the phone several times, I went to the Apple support pages and followed several different support sequences. They all failed. I went to other on-line forums, and tried various suggestions, and again they all failed. Because it is a new computer, I called Apple support, and was able to get a case number, but they have also (to this point) been unable to help me. I was told that it is probably a USB port problem. However, I then went home and attached different cameras to both USB ports, and all cameras are recognized by the USB ports (both ports). I then found that the new version of Image Capture has a check box which will allow the user to select what application to auto open when a specific device is attached. I attached my iPhone, and told Image Capture that when the phone was attached to "auto open iTunes". I unplugged the phone, and plugged it back in, and iTunes 10 started up, but still fails to recognize the iPhone as an attached device. At this point I am quite sure the problem is not with my USB ports, or with an applications' ability to recognize an attached device, but instead is with the "wonderful" new iTunes 10. Why can't iTunes SIMPLY HAVE A "SEARCH FOR ATTACHED DEVICES" OPTION listed under "Advanced" so that users could have some control over when an iPhone, iPod, etc., was supposed to be attached? Any other suggestions on how to get iTunes 10 to actually do what is advertised?

MacBook Pro-15" 2.4Ghz iCore 5, Mac OS X (10.6.4), iPhone 3Gs