12 Replies Latest reply: Sep 12, 2010 6:36 PM by DTHCoCo
JohanSWE Level 1 Level 1 (0 points)
Hi,

I would like some advice what is wrong with my brand new iPhone 4?
Under settings/carrier the phone finds no networks?
The phone is activated i itunes with confirmation on the phone.

I tried to restore twice, airplane mode on/off uncountable number of times, restart 50+ times for four days nut still get the message "no service" and no carries found
The phone runs the latest iOS 4.1

Anyone who knows whats wrong or had the same problem?

iPhone4, iMac 24, iOS 4
  • forumalias Level 1 Level 1 (40 points)
    JohanSWE wrote:
    Hi,

    I would like some advice what is wrong with my brand new iPhone 4?
    Under settings/carrier the phone finds no networks?
    The phone is activated i itunes with confirmation on the phone.

    I tried to restore twice, airplane mode on/off uncountable number of times, restart 50+ times for four days nut still get the message "no service" and no carries found
    The phone runs the latest iOS 4.1

    Anyone who knows whats wrong or had the same problem?


    Have you contacted the company you're paying for cell service?

    Dave
  • JohanSWE Level 1 Level 1 (0 points)
    Hi,

    Yes I have and they said that that wanted to keep it and send it for service (and let me wait for 4 weeks without a phone), I have not been able to make a single call, just unboxed it and tried to find carrier connection, been waiting for 5 days. So I am totally convinced the phone needs to be replaced but I don't want to wait 4 weeks...

    My service provider has sent me a new sim but that didn't solve the problem either.

    Is it possible this is anything but hardware failure?!

    Johan
  • Lawrence Finch Level 7 Level 7 (28,925 points)
    Have you connected it to iTunes to activate it?
  • DTHCoCo Level 1 Level 1 (0 points)
    Mate, Mine is the same these iphone 4 suck. If you purchased it through a carrier, steve job promiss of a full refund is bull
  • JohanSWE Level 1 Level 1 (0 points)
    Yes I have and I recived the "welcome to iPhone 4 mail" and got the message your phone is activated.
  • JohanSWE Level 1 Level 1 (0 points)
    I dont give much for that promise either, I have been trying to get it started and have had no phone since signing up for the iPhone 4. My old 2g phone was running fine but due to the internet access I thought I was trading up, but that was a HUGE mistake...
  • gumsie Level 4 Level 4 (2,150 points)
    Stop being so melodramatic. How old is the phone? In England, (not sure about down under), you have a period during which you can get a refund and the contract cancelled. SO if the option is available, just do that and either;
    a) Get another i4.
    b Choose another phone from a different manufacturer.
    c) Come on here and whine and not solve your problem.
  • JohanSWE Level 1 Level 1 (0 points)
    If you read the first post instead of being rude your question is answered, it is brand new I never made a single call. I don't know about availability in the UK but in Sweden there is 4-11 weeks waiting list for new phones so that is not an option.

    My sim is tested in another phone and works flawless…
    The question was if it could be anything but hardware failure?
  • Lawrence Finch Level 7 Level 7 (28,925 points)
    If the SIM works in another phone it is probably a hardware problem. However, check with the carrier to make sure your account is provisioned correctly for the iPhone. There are some different settings required for the iPhone on some networks.
  • Mr.C UK Level 2 Level 2 (410 points)
    gumsie wasn't referring to you. He was referring to DTHCoCo with his response.
  • DTHCoCo Level 1 Level 1 (0 points)
    1) 3-4 weeks for replacememnt
    2) cna not cancel contract tried told to go back to apple as it is their phone

    < Edited by Host >
  • DTHCoCo Level 1 Level 1 (0 points)
    1) 3-4 weeks for replacememnt
    2) cna not cancel contract tried told to go back to apple as it is their phone
    3) would you be happy with a brick?