3002 Views 8 Replies Latest reply: Sep 12, 2010 3:10 AM by wickid3
When you start iTunes, do you get a message about Windows configuring stuff before the error message.
When you start iTunes it checks to see if it is installed correctly and triggers a repair if not.
This kind of message usually occurs when something has got corrupted.
First try running a disk check to see if any problems are fixed. If they are try reinstalling.
If not, try renaming the folder C:\ProgramFiles\iTunes\iTunes.Resources\ja.lproj\ as something else, then reinstall. Maybe that will trick the installer into getting past this.
Thanks for the help, it does come up with the initialising message first. I've tried doing the disk check, it told me to run the fix. Which I did, unfortunately that didn't work. I tried renaming the folder, it just came up with the same message but a different file name.
Any more ideas?
I've visited my local apple store and the genius' had a look, they were unable to fix it but they did help me create a back up so I guess my only option is to install iTunes on a new computer and replace the back up file with the disk I've got.
Is that my only option?
OK, that's the simple stuff, what is the full file name now?
If it is also in ..\iTunes.Resources it might be worth trying to delete C:\ProgramFiles\iTunes\iTunes.Resources. If there is something corrupt in there it should give an error, in which case rename it and try installing again.
But I wonder if you have a permission problem rather than a corrupt file/folder. Do you have Windows XP home or PRO, it is much easier to look at permissions in XP PRO.
I have windows xp home. And yes the error message is still in iTunes resources folder. I've tried deleting iTunes completely and reinstalling bur that still doesn't work. If I delete the resources folder will I be able to retrieve the data?
My iTunes folders are all over the place and I don't want to risk losing data!
Deleting the folder I suggested will not lose data. It is recreated when you install. You will not lose data.
I want to find out if you can delete it without and error - if there is a corrupt file or folder in it it should give an error.
Otherwise we may be looking at a different problem.
Uninstalling iTunes should not affect your data although it is always advisable to have a backup.
Deleting the itunes resources folder seemed to have worked, I deleted that folder without any error messages. I then uninstalled iTunes and downloaded itunes 10. Now I have itunes back on my computer! My libary is all there and my apps appear to be stored. Now for the big question....
Shall I replace the backup folder with the disk I got from the istore. That disk is the most up to date back up of by iphone and Im guessing the one on my computer is from when i last updated my iphone.
Or when i sync my phone will it just transfer the details to my computer like normal?
Thanks for all your help so far!