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User profile for user: wickid3
wickid3 Author
User level: Level 1
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iTunes error message. Cannot open or sync

Hi

I've been having problems with iTunes since downloading the new software for os4. I upgraded my iTunes to 9 and it worked once, in order to complete the software upgrade on my iPhone. Now every time I try to open iTunes it comes up with an error message

Cannot create the directory 'C:\ProgramFiles\iTunes\iTunes.Resources\ja.lproj\ DevicePrefsRingtones.nib'
A file with this name already exists. Please remame or remove the file and click retry or cable to exit.

I have tried looking for the file name and i can't find it, it doesn't come up in a search nor when I manually look for it. I can find other file pathways but not the ring tone one.

I think the problem has occurred after I downloaded a ringtone from a non apple site.

I'm unable to open iTunes at all. I have tried downloading a new version but it gets halfway though download and say that it already exists. I don't want to delete iTunes as I will lose all my data.

It has also corrupted my iPod function on my iPhone and that no longer works.

I hope I have put enough detail in my post for you to help, this is my first time posting!!!

Thanks.

Windows xp

Posted on Sep 10, 2010 10:21 PM

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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Posted on Sep 11, 2010 2:37 AM

When you start iTunes, do you get a message about Windows configuring stuff before the error message.

When you start iTunes it checks to see if it is installed correctly and triggers a repair if not.

This kind of message usually occurs when something has got corrupted.
First try running a disk check to see if any problems are fixed. If they are try reinstalling.
http://support.microsoft.com/?kbid=315265

If not, try renaming the folder C:\ProgramFiles\iTunes\iTunes.Resources\ja.lproj\ as something else, then reinstall. Maybe that will trick the installer into getting past this.
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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Sep 11, 2010 2:37 AM in response to wickid3

When you start iTunes, do you get a message about Windows configuring stuff before the error message.

When you start iTunes it checks to see if it is installed correctly and triggers a repair if not.

This kind of message usually occurs when something has got corrupted.
First try running a disk check to see if any problems are fixed. If they are try reinstalling.
http://support.microsoft.com/?kbid=315265

If not, try renaming the folder C:\ProgramFiles\iTunes\iTunes.Resources\ja.lproj\ as something else, then reinstall. Maybe that will trick the installer into getting past this.
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User profile for user: wickid3
wickid3 Author
User level: Level 1
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Sep 11, 2010 7:02 AM in response to polydorus

Hi,

Thanks for the help, it does come up with the initialising message first. I've tried doing the disk check, it told me to run the fix. Which I did, unfortunately that didn't work. I tried renaming the folder, it just came up with the same message but a different file name.

Any more ideas?

I've visited my local apple store and the genius' had a look, they were unable to fix it but they did help me create a back up so I guess my only option is to install iTunes on a new computer and replace the back up file with the disk I've got.

Is that my only option?

Thanks!
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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Sep 11, 2010 7:10 AM in response to wickid3

OK, that's the simple stuff, what is the full file name now?

If it is also in ..\iTunes.Resources it might be worth trying to delete C:\ProgramFiles\iTunes\iTunes.Resources. If there is something corrupt in there it should give an error, in which case rename it and try installing again.

But I wonder if you have a permission problem rather than a corrupt file/folder. Do you have Windows XP home or PRO, it is much easier to look at permissions in XP PRO.
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User profile for user: wickid3
wickid3 Author
User level: Level 1
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Sep 11, 2010 9:56 AM in response to wickid3

Hi,

I have windows xp home. And yes the error message is still in iTunes resources folder. I've tried deleting iTunes completely and reinstalling bur that still doesn't work. If I delete the resources folder will I be able to retrieve the data?

My iTunes folders are all over the place and I don't want to risk losing data!
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User profile for user: polydorus
polydorus
User level: Level 6
11,967 points

Sep 11, 2010 12:20 PM in response to wickid3

Deleting the folder I suggested will not lose data. It is recreated when you install. You will not lose data.

I want to find out if you can delete it without and error - if there is a corrupt file or folder in it it should give an error.

Otherwise we may be looking at a different problem.

Uninstalling iTunes should not affect your data although it is always advisable to have a backup.
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User profile for user: wickid3
wickid3 Author
User level: Level 1
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Sep 12, 2010 12:21 AM in response to wickid3

Deleting the itunes resources folder seemed to have worked, I deleted that folder without any error messages. I then uninstalled iTunes and downloaded itunes 10. Now I have itunes back on my computer! My libary is all there and my apps appear to be stored. Now for the big question....

Shall I replace the backup folder with the disk I got from the istore. That disk is the most up to date back up of by iphone and Im guessing the one on my computer is from when i last updated my iphone.

Or when i sync my phone will it just transfer the details to my computer like normal?

Thanks for all your help so far!
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iTunes error message. Cannot open or sync

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