4 Replies Latest reply: Sep 14, 2010 12:53 PM by Philip Flower
Philip Flower Level 1 Level 1
I have two identical iMac 27 inch 3.33 GHZ Intel Core Duo machines. I am running 10.6.3 and have Safari 4.0.5 and FIrefox 3.0.19. On one machine if I access a website with files to download simply clicking on the relevant link will (as expected) start a download. On the other I am wholly unable to download the file from either Safari or Firefox. Clicking on the link opens a new browser page which just sits there and does nothing. Sometimes, but by no means all the time, ctrl-Clicking on the link allows me to download the file "As" and then specify a location.

I have run repair disk permissions; there appears to be no software from Software Update that is available for the non functioning machine

Anyone got any suggestions - weird that this should be from both Safari and Firefox which leads me to think it may be an operating system problem and not a problem from the applications.

Thanks for any suggestions

G5 dual 2ghz processor, Mac OS X (10.4)
  • Carolyn Samit Level 10 Level 10
    HI Phillip,

    On the other I am wholly unable to download the file from either Safari or Firefox

    Let's try one browser at a time. Open a Finder window. Select your Home folder in the Sidebar on the left. Then open the Library folder then the Safari folder. Move the Downloads.plist file from the Safari folder to the Trash. Relaunch Safari.

    If that didn't help, from your Safari menu bar click Safari / Reset Safari. Select the top 7 buttons, click Reset.

    Now launch Firefox. From the Firefox menu bar click Firefox / Preferences then select the
    Advanced tab then the Network tab. Click: Clear Now.

    Relaunch Firefox.

    If nothing above has helped either browser, login to your Mac to another user account. Try Safari there. If you can't download files from Safari there, then it's a system wide problem. Boot from your install disc. Run Disk Utility to verify and if necessary, repair any errors on the startup disk.

    Help here for Disk Utility: The Repair functions of Disk Utility: what's it all about?

  • Philip Flower Level 1 Level 1
    thanks for the suggestions however they didn't work. Curiously both Safari and Firefox work perfectly well and download files from another user account on the same machine. I tried disk repair from the DVD but nothing came up. Is there another solution other than re-installing the system from the install disk?


  • Philip Flower Level 1 Level 1
    I still can't get this to work at all. I have now downloaded the 10.6.4 updater which installed perfectly well including Safari 5.0. Everything seems to work fine but in both Safari and Firefox trying to download a file from a link (a link which works perfectly well on the other machine) just leads me to a black screen and nothing happening.

    anyone got any ideas how to fix this?

  • Philip Flower Level 1 Level 1
    Just to add to the previous post - the downloading works perfectly well from Safari and Firefox when logged into the same computer in another account. So it only won't work in my account.

    What could possibly cause that?