limcheehang

Q: Macbook Battery is expanding or swollen

Dear all,

As mentioned in subject. The battery of my laptop is expanding.I try to called the Apple Support just now. They told me i need to pay for the battery replacement.

I am so disappointed with the service from Apple. I am having others brand of notebook with me right now and some of them even older than the macbook i have. But the battery never expand or swollen like this.

I just cant imagine if i don't notice the battery problem it might anytime leads to a possible explosion.

who can tell me what can i do? should i write to steve jobs about what their support team replied?

Macbook, Windows 7

Posted on Sep 13, 2010 7:09 PM

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Q: Macbook Battery is expanding or swollen

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  • by Yuvamurugan P,

    Yuvamurugan P Yuvamurugan P Jun 21, 2014 1:50 AM in response to limcheehang
    Level 1 (0 points)
    Jun 21, 2014 1:50 AM in response to limcheehang

    Hi ,

     

    I facing the same problem but these Apple care docent agree with me. They want me to pay for their manufacturing fault. So, Could you share your case ID/ Mac serial number of the mac that was replaced out of warranty. It will be so helpful.


    Thank You,

    Yuva

  • by Csound1,

    Csound1 Csound1 Jun 21, 2014 1:57 AM in response to Yuvamurugan P
    Level 9 (50,392 points)
    Desktops
    Jun 21, 2014 1:57 AM in response to Yuvamurugan P

    You do realise that the poster you just asked a question of has not been here since 2010?

     

    I doubt that you'll get a reply so start your own thread.

  • by kyleohare,

    kyleohare kyleohare Jul 1, 2014 6:30 PM in response to limcheehang
    Level 1 (0 points)
    Jul 1, 2014 6:30 PM in response to limcheehang

    This problem is STILL occurring with mid 2010 + Macbook Pros. I know, because I've owned both a 2006 Macbook Pro (which did this) and now a mid 2010 Macbook pro which is damaged the trackpad from the battery expanding. Apple SHOULD replace all of our batteries ; this is an obvious defect and extremely annoying to me. The amount of money we pay for these machines should justify Apple doing (what's right) to keep it's loyal customers.  I am offended that after this defect they expect ME to pay $100 for a battery, and the damage their defective battery did to my machine. I will NOT be purchasing another Apple product in the future. I also own a 6 month old iPad mini which drains it's battery VERY quickly.  Whomever apple is sourcing their battery technology from *****.

  • by aznjia,

    aznjia aznjia Aug 15, 2014 12:23 PM in response to limcheehang
    Level 1 (0 points)
    Aug 15, 2014 12:23 PM in response to limcheehang

    Please remove the battery and only use ac adapter for your computer or you might messed up your trackpad. Battery usually last around 2 to 4 years. It's time for you to replace the battery.

  • by kostby,

    kostby kostby Aug 15, 2014 3:29 PM in response to aznjia
    Level 4 (2,799 points)
    Aug 15, 2014 3:29 PM in response to aznjia

    Any particular reason why you are responding with the same advice given on September 14, 2010 by user laundry bleach to the original person who posted this question on September 13, 2010?

  • by Csound1,

    Csound1 Csound1 Aug 15, 2014 3:34 PM in response to kostby
    Level 9 (50,392 points)
    Desktops
    Aug 15, 2014 3:34 PM in response to kostby

    This user is making it a crusade to post useless or unsubstantiated nonsense in many threads, he does not seem to care how old they are, or how irrelevant his posts may be.

  • by Nick-NJS,

    Nick-NJS Nick-NJS Jan 2, 2016 12:28 PM in response to aga
    Level 1 (0 points)
    Jan 2, 2016 12:28 PM in response to aga

    I had a similar experience at the Apple Store in Towson, MD yesterday. I have an early 2011 15" MacBook Pro (2 GHz Intel Core i7 with 8GB RAM). I made this appointment after opening up my laptop a week ago and noticing that the trackpad was bulging out of the aluminum frame. Having read through this thread and having a background in computer repair, I removed the battery as I was concerned that it might potentially cause collateral damage under the hood. After I removed it, I scheduled an appointment at the Genius Bar. This appointment was one of the worst retail experiences I've ever encountered, and I'm one with a high tolerance for frustration.

     

    After a Genius Bar employee checked me in, I waited and waited wondering how this would unfold, and I wasn't expecting to be treated to a free replacement. As expected, I was informed that I too would have to foot ~$130 for a new battery, but that isn't what made for a truly awful experience. The employee proceeded to tell me that the swollen battery was normal for a battery at the end of the life cycle and that this happens all the time. He then proceeded to scold me for removing the battery on my own volition. I stated that I had the proper tools to remove the battery and proper training. Rather than understand my frustrations, he continued to quiz me on whether I properly grounded myself before removing the battery. After I described that I did indeed ground myself before doing so, he went on to state that no one can simply just open up their computer and remove a part. His own analogy was "I can't work on my Volkswagen and then expect the dealership to honor the warranty." At this point, he was visably defensive, rude, and spoke to me like I was a child. He never asked when I purchased the battery but only focused on the fact that my warranty expired.

     

    When I proceeded to ask how this was "normal," he restated that this happens to all MacBooks. I then inquired: "So, every MacBook will experience this problem?" With confidence, he stated "Yes."

     

    I felt that if I continued the conversation, I would say something that I'd later regret, and it's not his fault that the battery swelled on me. I put this battery to work over the course of seven years in a Ph.D. program.

     

    I inhibited my frustration but left the battery at the store so it could be recycled.

      IMG_3674.JPG

  • by sjmvideo,

    sjmvideo sjmvideo Apr 19, 2016 10:02 AM in response to Nick-NJS
    Level 1 (9 points)
    iPhone
    Apr 19, 2016 10:02 AM in response to Nick-NJS

    Since this thread has been recently resurrected, I thought I would add my comments for historical reference.

    I have three 13" Unibody MacBook Pro computers, two from 2009 and one Mid 2010 MacBook Pro. I acquired them from friends/family that bought newer/faster ones and for whatever reason though these were no longer any good. I offered to dispose of them properly. After examining them, I discovered that I could combine and upgrade parts to make a pretty decent mobile set up.

     

    Today I was sitting at yet another computer with the 2010 machine next to me when I noticed that the lid was not closed all the way. Thinking that maybe something was caught near the hinge, I opened it all the way and discovered that the glass on the trackpad was cracked. Strange. It had been maybe 5 days since I'd used that machine. It was fine then. As I looked closer I realize that the case was swelling up. It almost seemed to be expanding as I was looking at it. Fortunately I had my screwdriver set handy and began to take out the screws on the bottom. There was already so much pressure on the case that the screws were very hard to take out. Once I got the bottom off, the battery was noticeably swollen and seemed to be even more so then when I started. Concerned for exploding or fire breaking out, I wanted to get the battery out of the case ASAP. One of the mount points had already broken by the time I got full access. I discovered that the battery screws are yet another special screw head. Just the friggin battery has a 3 point screw blade. For 2 screws!!! I was able to use a pair of pliers to wrench off the 2nd screw and get the battery out of the case.

     

    Other than the cracked track pad, which still works on AC, the computer seems fine. I don't remember what the battery condition was, I had checked and it was pretty good. I think that I was planning on using that batter for the rebuilt system.

     

    Anyway, that's my 2010 Macbook Pro expanding battery story. It looks just like the one in Nick-NJS's picture. Last I checked it was still expanding. I put it out side in a container in case it starts to leak. I don't know if I will bother to go to my apple store here. I'd be taking in a computer I disassembled myself. Since it was getting worse right in front of my face, I wasn't going to wait to get it checked out.

  • by K Shaffer,

    K Shaffer K Shaffer Apr 20, 2016 1:45 PM in response to Nick-NJS
    Level 6 (14,328 points)
    Desktops
    Apr 20, 2016 1:45 PM in response to Nick-NJS

    The kind of experience such as you noted should be addressed to Apple Feedback...

     

    These two links are most likely ones to use for product and service related issues.

     

    • Support Feedback

    • Product Feedback

     

    http://www.apple.com/contact/

     

    Helps when or if you have a second option, or perhaps a third in a region or country

    where the issue needs to be addressed by an official or authorized principal concern.

     

    Sometimes an Authorized (Premium) Apple Service Provider is better than a Genius.

    If a product is no longer under an AppleCare plan, you may be on your own anyway.

     

     

    Sorry that your experience was such a let-down and the antithesis of expectations.

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