Express Lane

Question

Level 1

7 points

Express Lane

I was just wondering how to add products to my Express Lane list of Apple hardware. I tried adding my iPhone 4, which I bought myself on launch day, and use my only Apple ID with, and it tells me it's registered to someone else. Any thoughts?

MacBook, Mac OS X (10.6.4)

Posted on Sep 14, 2010 10:34 AM

Answer 1

babowa

Level 9

78,862 points

Sep 14, 2010 10:06 PM in response to smactrox

As far as I know Express Lane is a feature for the iPhone, so you might want to post your question in the iPhone Forum. There is also an Apple Support page:

http://www.apple.com/support/iphone/contact/

Answer 2

Sep 14, 2010 9:54 PM in response to smactrox

I don't have an answer, but I received the same message when I tried registering my iPhone 4. I'm also unable to update my Apple ID profile because of this given reason: "We're sorry, you are signed in with an Apple employee or contractor account that cannot be edited with My Support Profile." I'm not an employee or a contractor. Weird.

Answer 3

Jolly Giant

Level 7

25,484 points

Sep 15, 2010 1:07 AM in response to babowa

Barbara Daniels1 wrote:
As far as I know Express Lane is a feature for the iPhone

not only for the iPhone:

In an attempt to put more troubleshooting know-how in the hands of its customers, Apple has created Express Lane, a simple to use resource for locating issues and solutions to common problems with *all of Apple's products*.

[_*Express Lane*_|https://expresslane.apple.com/GetproductgroupList.do;jsessionid=JhQBMQ9H h1wpJjdJB5ZpW41s8XnRmNS1G2HfJWz5WfGds32hJyjb!1800168031]

J GG

Answer 4

Tuttle

Level 7

29,601 points

Sep 15, 2010 9:51 AM in response to babowa

Also, this topic contains useful information which, whether or not it ends up being deleted, should be brought to Apple's attention, even through this side-channel. IMO, it's okay to have posted it here.

Answer 5

romad

Level 3

943 points

Sep 16, 2010 8:11 AM in response to Kyle O'Bannon

Ditto here on the "Apple employee" message.

In addition, it only lists 3 of my many Apple products: my iPhone 3GS registered last year, my iPad registered in April, and my AirPort Extreme Base Station registered years ago! None of my iMacs, my PowerBook, my 2 original iPhones, my Newton MP 2100 (registered 2 years ago), or my iPods are listed.

Answer 6

Sep 18, 2010 9:37 AM in response to smactrox

Ditto, plus I discovered I have two Apple IDs, which can't be edited, or consolidated.
Called AppleCare vis-a-vis this issue, and had the first rude, unsatisfactory experience in my 22 years as an Apple/Mac customer.
BTW, does anyone know if a call to Apple on the iPhone is billed as anytime minutes?

Answer 7

joeuu

Level 5

5,089 points

Sep 18, 2010 10:40 AM in response to WiederLieder

I just noticed that my recently stolen PowerBook G4 is listed twice.

The first thing that crossed my mind is if the ultimate recipient of my beloved pB logged into Apple?

The also stolen MacBook and G5 are only listed once however.

Joe

Answer 8

romad

Level 3

943 points

Sep 19, 2010 9:19 AM in response to WiederLieder

Aha! That is why some of my products were missing. They were registered using my iTunes Apple ID before I decided to use it JUST for iTunes and use a different one for here and my other Apple products.

However, NEITHER of them have my Newton MP2100 which was registered only 2 years ago. Nor do they have my AirPort Express, which was registered after my AirPort Extreme Base Station, which IS listed.

Answer 9

Gary K.

Level 1

104 points

Sep 19, 2010 9:27 AM in response to romad

I discovered that all of my products were listed in the Express Lane database except for the ones currently covered under Applecare (Paranoid that I am, I checked Applecare status on them and confirmed this). That makes sense to me.

Answer 10

smactrox Author

Level 1

7 points

Sep 19, 2010 9:31 AM in response to Gary K.

Are you saying that the Express Lane is only for products that are not currently covered under AppleCare?

I've noticed that on one Express Lane page it shows seven of my products, but on another Express Lane page it shows eight, with the mystery item being my iPad 64GB Wifi + 3G. Why would it only show up on some of the pages?

Answer 11

Gary K.

Level 1

104 points

Sep 19, 2010 9:48 AM in response to smactrox

I noticed that some people were reporting missing products. I had the same issue and relayed my experience. I am satisfied with the logic of it; others may feel differently and it may not be the way things are "supposed" to be.

Certainly, I would not contact Express Lane if I had an Applecare issue but maybe they would refer me there. I suppose time will tell.

Answer 12

smactrox Author

Level 1

7 points

Sep 20, 2010 9:21 AM in response to smactrox

I called AppleCare and they confirmed that they were all registered in my name and email address, but that they didn't know if it was possible to tie it to an Apple ID. That's the whole point of Express Lane, to have all your products in a single page tied to a single account.

It's missing my MacBook, iPhone 4, and iPad (all purchased new). It technically has my original iPad, but I had it swapped out at the Genius Bar and cannot add the new one manually because "it is registered under another Apple ID." Which Apple ID could that be?