First Class outgoing mail

MrE@Megamac wrote:
My school uses First Class as its mail client, but I much prefer Apple's Mail to handle everything. I have been able to set everything up just fine in terms of incoming mail, however outgoing mail is proving to be a very different story. My tech department has no idea so I'm turning to the real pro's... you all!

I'm receiving all incoming mail, but when I want to reply or compose a new message, and send it using the First Class server it won't connect. Anyone got any ideas or fixes?

Thanks!

You need to get the IT folks to tell you their SMTP server settings. Then enter those settings in Mail for the outgoing server. We have no idea how they have set up your school's smtp server.

Specifics you should be asking the IT people include:
Outgoing Server (SMTP):
Outgoing Port:
Advanced - SMTP server requires authentication or not
Advanced - Use Secure Sockets Layer (SSL) or not
Advanced - Username:
Advanced - Password:
Mail.app only - Authentication: MD5 Challenge-Response or not

Message was edited by: BobTheFisherman

The FirstClass Admin has to enable "Allow Mail Relay" on your account preferences screen (something you don't have access to). The ability to SEND messages (using SMTP port 25) is tightly controlled on most email servers. FirstClass by default does not allow users who do not use the client software to send email. This ability can be enabled by the Admin a number of ways, including: allowing authenticated SMTP Submission protocol (Internet Services/Advanced Mail/Submission), adding your IP address (assuming you use a static IP, which is unlikely) to Internet Services/Filters/Trusted IPs, or allowing mail relay from your account (assuming you're using standard SMTP port 25).

Quite apart from the FirstClass settings, your internet service provider's firewall needs to allow the appropriate SMTP port (25=default SMTP, 587=SMTP submission, 465=legacy SSL-SMTP or SSMTP, or your Admin may have defined a custom port). Some ISPs do not allow outbound SMTP except to specific servers, or may block all outbound SMTP or allow only certain ports. For example, you may find that you're able to send messages using Apple Mail while you're at work, but not from a wireless hotspot at a coffee shop or hotel.