9947 Views 4 Replies Latest reply: Oct 16, 2010 1:43 PM by sjwayman
Try resetting your iPad.
Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.
If that doesn't help, Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the Apple logo appears.
If it says you have to enter a passcode which you do not know they you have to restore it via iTunes on your computer. If iTunes does not see your iPad go here:
The left-hand-side related articles may provide addition advice.
I just had the same thing happen when I tried to update software on my iPad. Said after about 30 mins server not responding, then got the plug into iTunes screen on my iPad. I called Apple support. They had me try all that was suggested here. Then she said - oh, we will have to restore you iPad but we can't - the server is down which is why it couldn't update the software. I said - fine that it wouldn't update the software but did it have to mess up my iPad doing it. Hopefully when all this is over I can get everything back onto my iPad. But right now I have a frozen screen on it with the plug into iTunes on my screen.