4 Replies Latest reply: Oct 16, 2010 1:43 PM by sjwayman
Runem Level 1 Level 1 (0 points)
All of a sudden my Ipad where locked with the startscreen "connect to Itunes" When I do Itunes says that I have to unlock the Ipad with the locked screen code to connect to Itunes. What can I do in this "catch-22" situation?

Imac and PC, Mac OS X (10.6.4)
  • Carolyn Samit Level 10 Level 10 (96,515 points)

    Try resetting your iPad.

    Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears.

    If that doesn't help, Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the Apple logo appears.

  • Audi0phil3 Level 1 Level 1 (0 points)
    This did not do anything for it.iTunes is up to date, but does not react to it or see it in diagnostics. I can get the slider to appear to turn it off. Then it comes right back up to the same 'connect' screen. How do I break the cycle, or enter/reset the code?
  • lllaass Level 10 Level 10 (162,425 points)
    If it says you have to enter a passcode which you do not know they you have to restore it via iTunes on your computer. If iTunes does not see your iPad go here:

    The left-hand-side related articles may provide addition advice.
  • sjwayman Level 1 Level 1 (0 points)
    I just had the same thing happen when I tried to update software on my iPad. Said after about 30 mins server not responding, then got the plug into iTunes screen on my iPad. I called Apple support. They had me try all that was suggested here. Then she said - oh, we will have to restore you iPad but we can't - the server is down which is why it couldn't update the software. I said - fine that it wouldn't update the software but did it have to mess up my iPad doing it. Hopefully when all this is over I can get everything back onto my iPad. But right now I have a frozen screen on it with the plug into iTunes on my screen.