1 Reply Latest reply: Sep 17, 2010 3:36 PM by EZ Jim
ElizH Level 1 Level 1 (0 points)
I was skyping yesterday and discovered my built-in iSight camera seems to have stopped working. No video was coming through on skype--just black in the place where my picture should have been. The green light was on, indicating the camera was on. I've tested the camera again several times using Photo Booth--sometimes it says there's no camera connected, but most of the time it says the iSight is connected, the green light is on, but there is no image--only black.

I'm not at all expert with Macs, but I looked through the system preference settings and couldn't find anything regarding the camera to check or whatever. Also no "iSight" application the finder. Any suggestions about what to do?
Thanks.

MacBook Pro, Mac OS X (10.6.4)
  • EZ Jim Level 7 Level 7 (21,785 points)
    ElizH wrote:
    I was skyping yesterday and discovered my built-in iSight camera seems to have stopped working. No video was coming through on skype--just black in the place where my picture should have been. The green light was on, indicating the camera was on. I've tested the camera again several times using Photo Booth--sometimes it says there's no camera connected, but most of the time it says the iSight is connected, the green light is on, but there is no image--only black.

    I'm not at all expert with Macs, but I looked through the system preference settings and couldn't find anything regarding the camera to check or whatever. Also no "iSight" application the finder. Any suggestions about what to do?
    Thanks.


    Welcome to Discussions, ElizH

    There is no "iSight" application. Each app you use runs iSight in its own way. This is why you should test multiple apps in multiple user accounts to troubleshoot iSight problems. It is also why you must concentrate only on Skype if Skype is the only app giving trouble.

    Because of this individual control, there are no overall "system preference settings" that govern iSight. Skype's individual camera preferences are saved in the Skype ".plist" mentioned in the second topic linked below. Camera settings for other apps are saved in their individual preference (.plist) files.

    For any iSight problems, first try restarting the Mac. If the problems persist, try all relevant suggestions from:

    http://support.apple.com/kb/HT2090

    If your iSight problem still occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.

    If Skype is your only problem in any user account you test, the suggestions in these threads should help you find the answers you need in the great dedicated Skype help pages:

    http://discussions.apple.com/thread.jspa?messageID=11975169&#11975169

    http://discussions.apple.com/thread.jspa?messageID=12178424&#12178424

    If you have trouble finding iSight in your System Profiler, click on USB devices and then browse the USB Device Tree items as shown in this image from one of my Macs:



    MBP_SP_iSight

    Your particular window may look somewhat different, and it is not important that the versions and other info be the same as mine. However, System Profiler must be able to find your iSight in order for you Mac to be able to use it. As long as you can find your built-in iSight somewhere in the list, your Mac recognizes your iSight.


    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.4)  MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)

    LED Cinema Display  G4 PowerBook  1.67GHz (10.4.11)  iBookSE 366MHz (10.3.9)  External iSight