iphone deleting emails automatically after two days...why?

Question

Level 1

14 points

iphone deleting emails automatically after two days...why?

i've been receiving my emails in my pop account via outlook and on my iphone for a couple of years now. i have it set up so that if i delete one on my iphone it is NOT deleted in outlook/laptop. all of the sudden two days ago, everything that was in my inbox that was older than two days was deleted...over 100 emails. i checked my iphone trash folder and they weren't in there. what happened? now it's automatically deleting emails from tuesday and early wednesday. they're still in my outlook, just not staying in my iphone/inbox. i checked 'settings' and i still have it set not to delete up to 200 emails.

iPhone OS 3.1.3

Posted on Sep 17, 2010 1:37 PM

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Answer 1

Mar 9, 2017 12:14 AM in response to Cornilios

Hi there. I wondered if you could help me. I have an iPhone 6s and for some reason one of my email accounts deletes all emails from the inbox older than 7days. I used to keep all of my inbox on my phone without problems until the people that hold my mailbox (dreamhost) updated their certificates and I had to remove then re-add my email account. Ever since I only get 7 days worth of emails in my inbox. Help! Thanks so much

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Answer 2

Bob07860

Level 1

5 points

Nov 12, 2010 1:35 PM in response to k-dub-b

I have a similar problem. Twice, all email disappeared. Using imap and email was also deleted from server. Gone forever. iPhone 4. Anyone else?

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Answer 3

nu2010RN

Level 1

0 points

Dec 16, 2010 8:35 PM in response to Bob07860

This has happened to me 3 times now. I have called ATT and apple support. Everyone is blaming the other side and no one can help me. Just happened today and approximately a month ago. Never had these issues with my Blackberry.

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Answer 4

MLadd

Level 3

709 points

Dec 29, 2010 9:40 AM in response to k-dub-b

Try looking at the settings for the specific account. From Mail, Contacts, Calendar settings, tap on the specific account you are having a problem with. Then tap on the Account tab at the top (usually has your E-Mail address in there also). You should see your server information. Down at the bottom tap on Advanced.

Go to Deleted Messages. I think you may have "Remove" set to Day. Change Remove to be never, or Week or Month.

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Answer 5

LarsC

Level 1

0 points

Jan 24, 2011 1:14 AM in response to MLadd

Hi MLadd,
I am sorry to say and I might be blind but I don't have that setting. I just wanted to check to make sure that nothing gets deleted. When I am in Mail, Contacs, Calendars then the Account, then Account (with Mailadress) I don't have the "Advanced" tap you said... can someone help me out?

Best regards,

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Answer 6

jk2563

Level 1

11 points

Feb 27, 2011 12:44 AM in response to LarsC

Has anyone had any luck with this yet? I am having a similar problem that started just a month or two ago. However, not all emails are being auto-deleted, only those received from stores/companies, etc. Reminder emails I send to myself are not affected. Fortunatrly, my Outlook/Entourage keep emails there. I see the above-mentioned setting in one of my two email accounts. It is set as, NEVER, though.

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Answer 7

azas76

Level 1

0 points

Mar 23, 2011 2:20 AM in response to k-dub-b

I am having the same trouble, it always deletes my yahoo mail. There is no setting for auto delete. either on the iphone or yahoo.
becoming very annoying.
please help someone!!

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Answer 8

Oct 21, 2011 8:53 AM in response to k-dub-b

I also found the same problem. turned off the auto delete after one week. and found the deleted files in the trash.

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Answer 9

abelsuk

Level 1

0 points

Dec 2, 2011 12:45 AM in response to k-dub-b

Same here, been using imap protocol for my mail on iphone 4. Emails download ok to the inbox, moving to sub folders seem ok - they move and are there visible in the folders. Alas, only for a couple of days before the moved mails miraculously diappear, nowhere to be found. Ive searched my whole mail box (every folder individually) for the elusive mails... and nothing.

Deleted my yahoo mail account and been manually using safari to access my inbox for a week no and voila no disappearing emails.

Apple we would like a response to this please there are archived posts from 2007 with multiple users reporting this problem. Please help, at this moment in time (for me certainly) the mail app is just a waste of screenspace on the iphone.

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Answer 10

Lihaha

Level 1

0 points

Dec 3, 2011 2:58 AM in response to k-dub-b

IOS5

Settings>>>Mail, Contracts, Calendars>>>Accounts(Mail)>>>Mail Days to Sync>>>Choose you want😁

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Answer 11

abelsuk

Level 1

0 points

Dec 3, 2011 10:28 AM in response to Lihaha

This has been furnished as a solution in other forums, but is NO solution as there is no such option as "Mail Days to Sync".

iOS 5.0.1 menu structure as follow

...>>Mail, Contacts, Calendars

|--Accounts (select affected account)

| |--Account (eg. abc@yahoo.com)

| | |--Name>>Txt field

| | |--Address>>Txt Field

| | |--Password>>Txt Field

| | |--Description>>Txt Field

| | |--Outgoing Mail Server>>Txt Field

| | |--Advanced

| | |--Mailbox Behaviours>>Drafts Mailbox/Deleted Mailbox

| | |--Incoming Settings>>Use SSL/Authnetication/IMAP Path Prefix/Server Port

| | |--S/MIME>>On/Off

| |

| |--Mail>>On/Off

| |--Calendars>>On/Off

| |--Notes>>On/Off

| |--Archive Messages>>On/Off

|

|--Mail>>Show / Preview / Minimum Font Size etc....

Nowhere can I find a "Mail Days to Sync" option, Am I missing something obvious?

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Answer 12

Dec 5, 2011 6:53 PM in response to k-dub-b

Not sure if anyone else is noticing this but the disappearing only happens to me when I open mail app and quick view an email before the app finishes updating. It then vanishes while I'm reading the message once the iPhone completes its "push" update of the server emails.

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Answer 13

Dec 8, 2011 5:26 PM in response to k-dub-b

hello had the same problem just fixed it a moment ago what you need to do is dellete the account off the iphone for now and make it again but this time when it ask you like google mail yahoo hotmail all that jazz dont pick any of them pick other set it up then you will have the advanced option again and can change it to never so heres a run down

settings

mail,contacts,calenders

account affected delete it

add account

then down to the bottom hit other

add mail account

enter your details hit done

go to bottom in account just above delete is advanced

onec in ther look for delete from server and select never

and this was all due to the 5.0.1 update changing a few setings hope this helps everyone

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Answer 14

Dec 8, 2011 6:19 PM in response to callumfromlivingston

I hope you're right. I'm about to try it now. Thanks alot.

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Answer 15

abelsuk

Level 1

0 points

Dec 9, 2011 2:53 AM in response to callumfromlivingston

Thanks callumfromlivingston, good thought. Have thought something similar before, but been to sceptical to try it though. Wouldn't want to lose any more mails everything since sept has disappeared. Wonder if this date coincide with the 5.0.1 update...

Can you please post if your solution works for definite and stops mails disappearing. If it does, sure I (and no doubt others) will happily follow your lead :-)

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