5 Replies Latest reply: Jul 12, 2011 12:38 AM by dpyakurel
azi-91 Level 1 (0 points)
Hello
i got an iPad as a gift and it wont charge "from the power adapter or using my PC" or sync to my iTunes even my pc does not show anything when i plug it in.
the iPad simply shows the "conect to iTunes" message !!

I've tried to use another iPad power adapter and it didn't work
I've tried to use another cable and it didn't work
I've tried to use another computer "both MAC and Windows" and it didn't work
I've tried different versions of iTunes " al 9.1 and above" and it didn't work
I've tried to restart/shutdown the iPad and it didn't work

so could the problem be from the iPad it self ? and what can i do about it ?

please help..

Thank you

PC, Windows 7
  • Tamara Level 6 (13,730 points)
    It's likely a windows problem.

    http://www.apple.com/support/ipad/assistant/itunes/ may help you figure out why windows won't recognize the iPad.
  • azi-91 Level 1 (0 points)
    thanks for the answer

    but I'm pretty sure that nothing is wrong with my PC
    because i tried to connect another devises " my friend's ipad,my iPhone and my iPod" and they all worked perfectly

    also I've tried to connect my iPad to a MacBook and it didn't work
  • Tamara Level 6 (13,730 points)
    If you believe there is a problem with the unit, you will need to take it to the authorized service center in your country.
  • FerdieS Level 1 (0 points)
    Hi, I think I have the same problem. How did you fixed yours?
  • dpyakurel Level 1 (0 points)

    Dear All... I have also the same as above.

    I've tried to use another iPad power adapter and it didn't work

    I've tried to use another cable and it didn't work

    I've tried to use another computer "both MAC and Windows" and it didn't work

    I've tried different versions of iTunes " al 9.1 and above" and it didn't work

    I've tried to restart/shutdown the iPad and it didn't work

     

    so could the problem be from the iPad it self ? and what can i do about it ?

     

    please help..

    I have tried it in Mac Book Pro with old to latest version of iTunes. and also changed many cables and adaptor... bt didnt work properly not even shows up my device in both Windows 7 and Mac Book Pro.

     

    Pleaseeeeee Help me.