5 Replies Latest reply: Sep 21, 2010 3:46 PM by wjosten
williamus Level 1 Level 1 (0 points)
Hope this is the right place for this post.

I upgraded from a 3GS to the iP4 on 23 July and set it up by restoring from the last 3GS back-up (made on the same day). I'm just about to change my PC and have made another back-up of my iP4, or so I thought. iTunes (preferences-devices) tells me that I've made the back-up but I can't find it in the location it should be (...Apple Computer - MobileSync - Backup) where the last backups are for the 3GS on the day I set up the iP4.

This is bound to be user error but I'd be really grateful to know where my back-ups have moved to ot whether I'm doing something wrong. Grateful for any help.


iPhone 4, iOS 4
  • wjosten Level 10 Level 10 (94,020 points)
    iTunes places the backup files in the following places:

    * Mac: ~/Library/Application Support/MobileSync/Backup/
    * Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    * Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

    You will most likely have to turn on "show all hidden files & folders" to see them.
  • williamus Level 1 Level 1 (0 points)
    Wjosten - thanks for the response, but even with "show hidden files" the updates are not there. "Devices & Preferences" show that I made back-ups for my iP4 and my old 3GS today but they're not where they should be. When I sync new or updated Apps iTunes shows it's doing a back up ("stage 1 of 5") and this takes a couple of minutes but it's not putting them in the usual place. The Backup folder just has updates from when I installed the iP4 in July. Interestingly if I RH click the device and select "backup" the progress bar in iTunes fills in a few seconds and then rverts to the Apple logo so probably nothing happening. Any ideas?

  • wjosten Level 10 Level 10 (94,020 points)
    Only ONE normal backup is kept by itunes. Its actually an incremental backup in that only the data that has changed is actually backed up. Any other backup listed would be a time/date stamped backup created from a restore. Restore backups are time/date stamped and not overwritten. In itunes, under preferences, devices, what do you show listed for iphone backups? Unless you've restored your phone, there should only be one listed.
  • williamus Level 1 Level 1 (0 points)
    Wjosten - thanks that's really helpful. I've got three back-ups - the first in September 2009 when I got the 3GS, the second when I set up my iP4 and named it "Wills Phone" and the third when I renamed the 3GS "wills 2 Phone".

    I've been looking at the properties for each file and been confused by the dates. Sort of assumed there would be a "modified" tab. Now you've explained that the updates are culmulative on top of the first back-up, that explains it. Dohh!

    Many thanks for your help.
  • wjosten Level 10 Level 10 (94,020 points)
    You're welcome.