iTunes U Not Updating Collection

Ben;
I've been dealing with the same issue since last Tuesday (Tennessee Dept. of Education). On Tuesday afternoon, I published a new collection (Effective Practice Series), and it eventually showed up the following morning.
On Thursday afternoon, I added an additional track to this collection. Like your experience, it displays correctly in "Preview", but has yet to show up in the iTunes desktop application (Oddly enough, the new track DOES show up in the "Quick View" mode, but won't play. But when you open the Collection, the new track does not appear).
The new track DOES appear on both my iPad and iPhone, and I can preview the new track on both devices.
I contacted Apple iTunes U support, and they suggested that post on the discussion site, so that Apple's engineers who monitor the site could track the issue. I did receive a reply from one of Apple's engineers, but the problem persists (see related thread: "Site Manager Update Issue").
Hopefully, there will be an answer soon. All the best...
Syd Rodocker
Administrator, Tennessee Department of Education

Hey Ben and Syd,

I wanted to add my two cents in. We are having the same issue. We just moved to the public site manager, and some of our groups are adding content to their collections, but nothing is showing up on the public side.

We have waited for over 12 hours and still nothing for us.

Thanks for creating this post. I wanted apple to know there were more issues. Hopefully they look into it soon.

Thanks

Jake

We are seeing exact same problem updating our iTunes U collections here at Univ of Notre Dame. We can see them update on iPhone and iPad, but not in desktop or laptop iTunes clients. Is this issue caused by the new iTunes U Public Site Manager - or is there some kind of setting in the new iTunes client blocking new content from updating?

-Paul T.

Is anyone from Apple monitoring this iTunes U Forum? For those of us trying to understand what is happening we are seeing even stranger behavior - in iTunes 10 client when you roll over an iTunes U collections you see a single letter i in bottom right corner of an iTunes U Collection graphic - if you click the i you get a pop up window that shows 10-15 tracks from a collection. We are seeing UPDATED tracks in our collections in this preview/popup window but not in the main iTunesU collection window.

We also see updated tracks for an existing collection when using iPhone or iPad, but not on desktop/laptops running iTunes 10 client.

DOES THIS MAKE ANY SENSE?

If so can someone please explain - and more importantly how to fix it?

we assume it is an Apple problem related to new iTunes U Public Site Manager?

Or is only related to iTunes 10 client?

Help - Anybody.

Thanks

Greetings Paul;
Good question. What version of iTunes are your running on your desktop? All of the machines in my edit bay and office have been upgraded to the new Version 10.0 (67). It would be interesting to see if earlier versions of the iTunes U desktop application respond the same way.
I'm told by Apple that their engineers monitor these discussions, and will respond accordingly. I certainly hope so. Timely content is a major necessity with our site, as I'm sure it is with everyone who's posted here. Hopefully we'll get an answer soon. All the best...
Syd Rodocker
Tennessee Department of Education

Paul;
As soon as I posted the previous comment, I saw that you had posted an additional comment. I'm having the exact same issue with the Quick View Preview icon. The new content shows up in that pop-up window, but when I try to preview the track I get a "Quick View is currently unavailable for this item. Please try again later". I've been getting this message for three days. When I ope the collection, the track doesn't show up at all.
Syd Rodocker
Tennessee Department of Education

Hi,

We are looking into this issue. Can you please post the URL that demonstrates the issue? That will help our investigation.

Thanks!

Duncan;
Thanks for the response! Attached is the URL for our updated Collection. When the link opens in Safari, the updated track is present (track 7, "Live Q&A..."). When you open the iTunes U link, the track is not available.
Syd Rodocker
Tennessee Department of Education

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewiTunesUCollection?id=39129 4396

Greetings All;
As of this morning, our site has updated and the missing content is now available for preview and download! Hopefully all who posted will find that your sites have been updated!
Thanks, Apple!
Syd Rodocker
Tennessee Department of Education

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewiTunesUCollection?id=39129 4396

Ours is showing up in preview but not in the pubic side. We have waited over 24 hours now and nothing is showing up.

Is yours now showing up for the public to see in the iTunes U store?

Thanks

Jake

Jake;
Really sorry to hear that you're still having a problem! The track is now showing up "live" on the iTunes Desktop Application. The link is attached if you'd like to make sure it's showing up on your end. The Collection if "Effective Practice Series", and the new track is Track 7 "Live Q&A session..."
Syd Rodocker
Tennessee Department of Education

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=391294396

All -

We have identified the issue that had prevented some collections from updating. Normally it can take several hours to update a collection after editing, if you are experiencing delays of more than 24 hours, please let us know. Thanks

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