9 Replies Latest reply: Oct 7, 2010 6:10 PM by BDAqua
danstevenson3 Level 1 Level 1 (0 points)
Ok. Here's the issue. Many-but-not-every-time I'm using Safari and go to youtube to view videos I click on to view and this message comes up instead of the video: 500 Internal Server Error and then a page full of computer code.

This has just started to do this. How do I correct this problem?

iMac G5, Mac OS X (10.4.11)
  • BDAqua Level 10 Level 10 (119,125 points)
    I read about these reports often...

    http://forums.techguy.org/multimedia/671802-youtube-500-internal-server-error.ht ml

    http://www.worldlawdirect.com/forum/off-topic-messages/41075-youtube-google-serv er-down-07-14-10-500-internal-server-error.html

    http://www.google.com/support/forum/p/youtube/thread?tid=5a6d067942a4e123&hl=en

    Still, if you think it might be on your end, I think you should get Applejack...

    http://www.versiontracker.com/dyn/moreinfo/macosx/19596

    After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...

    applejack AUTO

    Then let it do all 5 of it's things.

    At least it'll eliminate some questions if it doesn't fix it.

    The 6 things it does are...

    Correct any Disk problems.
    Repair Permissions.
    Clear out Cache Files.
    Repair/check several plist files.
    Dump the VM files for a fresh start.
    Trash old Log files.

    First reboot will be slower, sometimes 2 or 3 restarts will be required for full benefit... my guess is files relying upon other files relying upon other files!

    Disconnect the USB cable from any UPS so the system doesn't shut down in the middle of the process.

    Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...

    208.67.222.222
    208.67.220.220

    Then Apply

    DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.

    These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.
  • danstevenson3 Level 1 Level 1 (0 points)
    BDAqua, thank you for the information. I think it is a problem on my side so I'm going to try your suggestion using applejack. I'll let you know what happens and thanks.
  • BDAqua Level 10 Level 10 (119,125 points)
    Great, looking forward to the outcome & more info!
  • danstevenson3 Level 1 Level 1 (0 points)
    BDAqua, I downloaded Applejack and read all the "read me" stuff and if I was really daring I might proceed but the fear for me is that I have a little knowledge about this stuff which make me doing this a dangerous thing.

    I have figured out that it is my computer and that it is only between Safari and its relationship with YouTube because using YouTube with firefox I have no problems.

    I will most likely take my computer into a local independent Mac store and pay them to press the buttons that I'm afraid to press. That way, at least, someone that knows about this stuff will do the correct button pressing.

    Thank you for your help because without it I probably would have been really screwed!

    I'll have them print out what they find and relay the information to you so you can use whatever it is to help others.
  • BDAqua Level 10 Level 10 (119,125 points)
    Good idea to know your limits, I'll be watching for the outcome!
  • Igorella Level 1 Level 1 (0 points)
    Sorry, can't help with the problem, but can add my 10 cents worth: on my iMac, I get error 500 connecting to Youtube quite often, and ONLY in Firefox. So far Safari was able to open every link that failed in Firefox. This makes me think that theory about local problem is right. Will try Applejack and report back.
  • danstevenson3 Level 1 Level 1 (0 points)
    I had promised to get back to you with any information pertaining to this 500 Internal Server Error message that you tried to help me with awhile back.

    Well, I _didn’t_ take it in to my independent Mac repair shop after-all.
    I discovered a way to work around the problem by entering YouTube via Firefox rather than Safari.

    I also discovered that even using Safari I could have the video open if I went to the Channel and opened it there rather than directly from YouTube’s opening page.

    I tried restating the computer and turning it off for a period of time but neither idea changed any of its behavior.

    Then a couple of weeks into this plan (well-settled in my new way of access) I came up with the idea to turn the computer off for a 24 hour period and just see if any thing would change.

    Well. It did! All is back to “normal”.

    Now the question that I have, .... is it because it worked due to this action?

    Or ....... because the moon is in a new phase that crossed the magnetic zone of the planet Macinstine?

    Anyway, thank you for your help and for the time you give helping those of us that don’t seem to understand the magic spells you know!
  • danstevenson3 Level 1 Level 1 (0 points)
    Igorella, thank you for your 10 cent worth. It is interesting that your experience is the mirror opposite of mine. Please read my last post to BDAgua.

    Please do get back and report your findings. Nothing is what it seems, I guess.
    Good luck!
  • BDAqua Level 10 Level 10 (119,125 points)
    Now the question that I have, .... is it because it worked due to this action?


    Whew, apparently you know of some voodoo I don't or removed the tinfoil hat long enough to pick up signals from the anti-earth!

    No idea other than... nope, no idea really!, but glad to hear it's working, I'd be even happier if I could figure out why!