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User profile for user: PedroSouza
PedroSouza Author
User level: Level 1
9 points

Mac OS X Snow Leopard update error

Exery time I try to install updates the OS show an error message like "unexpected error" and a button to restart. I'm using 10.6.4.

Macbook White Late 2009, Mac OS X (10.6.4)

Posted on Sep 19, 2010 2:04 PM

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18 replies
User profile for user: Tomaz Bodner
Tomaz Bodner
User level: Level 1
0 points

Sep 20, 2010 9:20 PM in response to PedroSouza

Just wanted to say that I have the same issue, on a brand new laptop. Unpacked it, went through the wizard to register, clicked Software Update and it said there's network error, options given were Diagnose Network and Quit. Pressing the Quit obviously quits without an error, but pressing Diagnose rarely works, mostly just puts up "application unexpectedly quit" and asks to send details to Apple.

Reinstalled MacOS X from DVDs that came in the box, same issue.

Went to buy Snow Leopard + iLife + iWork DVD pack, reinstalled, same issue.

Regardless of killing partitions, erasing the disk with zeroing the free space or not, result is always the same.

I can download the 10.6 from apple's support website manually and install it, however that won't fix the Software Update.

Tried suggestions of making new account, and restart - didn't do anything.

Tried repairing disk permissions - no effect.

Tried deleting the preferences files for Finder and restarting it - did nothing.

Tried the same for Software Update preferences - didn't do anything either.

Thinking it could be hardware error, I ran the hardware diagnostics, but it finds no problems with computer.

< Edited by Host >
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User profile for user: Tomaz Bodner
Tomaz Bodner
User level: Level 1
0 points

Sep 20, 2010 8:22 PM in response to Tomaz Bodner

After many attempts, the problem went away.

What I did was booted from MacOS X DVD (10.6) that came with laptop, opened Disk Utility, changed to 1 partition, applied.

Then erased hard disk with zeroing option 7x, once complete, clicked on Repair disk (although it said there were no problems with it), then reinstalled the OS as default settings again.

Connected to internet via Ethernet, and it's downloading 6 updates, 1.03 GB now.

Try. Hope it works for you.
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User profile for user: Tomaz Bodner
Tomaz Bodner
User level: Level 1
0 points

Sep 20, 2010 8:41 PM in response to Donald Palmer

Dear Donald,

Thanks for your response.

There were suggestions on other sites that there could be hardware problems causing this, and with many reinstalls from different MacOS X DVDs it started to look like it.

This seemed to be something left on hard disk at factory or it could be a physical hard disk problem, which even one time zeroing out the space could not resolve, so it is hard to blame software alone for it. Unfortunately whatever it was, the diagnostics do not detect.

Luckily for me this has been resolved and I hope that this also resolves it for the original poster.

And for taking it back - if this ended up being another hardware error (and yes, I am one of those unfortunate chaps that bought 27" iMac when it came out and it really wasn't fun constantly replacing it to the point that I learned to live with dead dots and dust under the screen now, as well as DVD drive that writes discs nothing else can read) I was just fed up with it. That would be the 3rd computer out of 3 in the last 6 months.

Anyway, it seems resolved and hope it works for others that get stuck on the same problem also.
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User profile for user: PedroSouza
PedroSouza Author
User level: Level 1
9 points

Sep 21, 2010 4:44 AM in response to Tomaz Bodner

The error still happens.

Re installing OS X doesn't look like an effective solution to me. Everything else works fine in my macbook. I work everyday with many softwares, audio, video, internet... and it works real fine.

The only problem is this update error.

Details (step by step): I turn on the macbook, OS X starts normally, log in, click in the apple icon on the top of screen, select "software update" and it starts, downloads a lot of files and, when it finishes, a dialogue says that it may be necessary to restart OS X after install. I click "ok" and it starts installing. Then the installation is about 30% I get a message that says "an unexpected error has ocurred", I click "OK" and then I get "software update encountered a problem" and I click "restart".

Is there a log file I could paste in here?
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User profile for user: andyBall_uk
andyBall_uk
User level: Level 7
20,516 points

Sep 21, 2010 6:35 AM in response to PedroSouza

Is there a log file I could paste in here?


the last lines of /private/var/log/install.log might reveal something - you can read/copy it via the Console found in /Applications/Utilities/ - scroll down the left pane, expand the 'files' section if needs be, then look for private/var/ - it should be at the bottom.

the latest parts of 'all messages' in Console may be useful, too.

I'd sure try a reinstall (not erase) since that should retain all your apps & files & settings, and is really quite speedy.
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User profile for user: PedroSouza
PedroSouza Author
User level: Level 1
9 points

Sep 21, 2010 7:07 AM in response to andyBall_uk

Sep 20 10:25:26 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Skipping component "com.apple.pkg.iWork 904Update.bundle29" (1.0.0-3.0.0-180000-361) because the version 1.0.0-4.0.0-40000-34 is already installed.
Sep 20 10:25:32 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Skipping component "com.apple.driver.AppleUSBEthernetHost" (2.0.1-2.0.1-40000-*) because the version 2.0.1-2.0.1-340000-81 is already installed.
Sep 20 10:25:33 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/061-7344/iWork 9.0.4Update.pkg/Contents/Archive.pax.gz (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:25:51 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/061-7983/iWeb_302.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:24 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/061-8512/RAWCameraUpdate3.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:27 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzz061-8477/SecUpd2010-005Snow.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:37 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzzz061-8799/Safari5.0.2SnowLeopard.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:43 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzzz061-9249/AppleMobileDeviceSupport.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:45 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzzz061-9249/CoreFP.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:48 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzzz061-9249/iTunesX.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:58 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Extracting /Library/Updates/zzzz061-9249/iTunesAccess.pkg (destination=/var/folders/zz/zzzivhrRnAmviuee +++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Sep 20 10:26:58 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Executing script "./preflight" in /Library/Updates/061-7344/iWork 9.0.4Update.pkg/Contents/Resources
Sep 20 10:26:59 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: ./preflight: dyld: Library not loaded: /System/Library/Perl/5.10.0/darwin-thread-multi-2level/CORE/libperl.dylib
Sep 20 10:26:59 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: ./preflight: Referenced from: /usr/bin/perl5.10.0
Sep 20 10:26:59 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: ./preflight: Reason: image not found
Sep 20 10:26:59 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: PackageKit: Install Failed: PKG: pre-flight scripts for "com.apple.pkg.iWork 904Update"\nError Domain=PKInstallErrorDomain Code=112 UserInfo=0x117115a20 "Ocorreu um erro ao executar os roteiros do pacote “iWork 9.0.4Update.pkg”." {\n NSFilePath = "./preflight";\n NSLocalizedDescription = "Ocorreu um erro ao executar os roteiros do pacote \U201ciWork 9.0.4Update.pkg\U201d.";\n NSURL = "iWork 9.0.4Update.pkg -- file://localhost/Library/Updates/061-7344/061-7344.pt.dist";\n PKInstallPackageIdentifier = "com.apple.pkg.iWork 904Update";\n}
Sep 20 10:27:06 MacBook-de-Pedro /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update[342]: Error: Ocorreu um erro ao executar os roteiros do pacote “iWork 9.0.4Update.pkg”. (PKInstallErrorDomain code 112)


these are the lines ref. last update attempt
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User profile for user: andyBall_uk
andyBall_uk
User level: Level 7
20,516 points

Sep 21, 2010 7:56 AM in response to PedroSouza

PedroSouza wrote:
Can I re install OS X without loosing my apps and system settings?


That is the way it normally works, yes. You have to explicitly erase a volume to get a clean install, where you start all over again. Best to have a backup just in case, of course.

The log shows that there's at least one file apparently missing/damaged, thus the problem you are facing.

/System/Library/Perl/5.10.0/darwin-thread-multi-2level/CORE/libperl.dylib
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Mac OS X Snow Leopard update error

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