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Stuck sleep/wake button?

173984 Views 212 Replies Latest reply: Feb 13, 2014 11:26 AM by KRW4 RSS Branched to a new discussion.
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Moomintroll Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 19, 2010 2:43 PM
Hi, just bought the new iPod nano and the oddest thing has happened, the sleep/wake button is, well, stuck. If I push it I don't get a tactile response and my iPod won't wake up (worst part). Going to the genius bar on the 24th Sep to get it checked out. So if anyone experiences this issue, tell me.
MacBook (Late 2009), Mac OS X (10.6.4), iPod nano 6th generation 16Gb (PRODUCT) RED
  • C_Nes Level 1 Level 1 (5 points)
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    Sep 23, 2010 10:22 PM (in response to Moomintroll)
    Hi Moomintroll,
    mine did that just today.
    Dunno why. Tell me what they say!
    Toshiba, Windows 7
  • JRC888 Level 1 Level 1 (0 points)
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    Sep 25, 2010 12:36 AM (in response to Moomintroll)
    The same thing has just happened to my iPod, I m going to call apple about it tomorrow, unfortunately the nearest apple store to me is 5 hours away. Can you do a swap without being in a store?
    iPod nano (6th Generation), Other OS, Sleep/Wake Button Stuck
  • koobitokyo Level 1 Level 1 (0 points)
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    Oct 8, 2010 8:14 PM (in response to Moomintroll)
    The same thing happened to me. It was working fine until, all of a sudden, the button became lodged inside and wouldn't turn on the display. I took it to the Apple Store in Ginza, Tokyo, and they replaced it immediately. But the fellow at the store said this was the first time he'd heard of the problem.
    iMac 24 inch, Mac OS X (10.6.4)
  • Dunkin\' Level 1 Level 1 (20 points)
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    Oct 10, 2010 9:42 AM (in response to Moomintroll)
    Just happened to mine this morning. 3 weeks old
    1G 32GB Touch, 80GB 5G Video, 8 GB 3G Nano, Windows 7
  • ipodnano6g Level 1 Level 1 (0 points)
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    Oct 10, 2010 4:25 PM (in response to Moomintroll)
    It happened to me too. I was really disappointed. I returned and they said that it was the first time they have heard of the butron getting stuck.
    idk, Windows Vista, ummmm it works
  • DouglasH Calculating status...
    Currently Being Moderated
    Oct 10, 2010 6:40 PM (in response to Moomintroll)
    I haven't had this problem, but given the location of the earphone connector, it's natural to place a finger (and pressure) on the sleep/wake button when inserting the jack. This seems like a less than optimal design.
    Mac Pro 2.66, Mac OS X (10.5)
  • Dan Mitchell1 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 14, 2010 3:51 PM (in response to Moomintroll)
    It does seem like a possible design/manufacturing problem. Today my sleep/wakem button just got stuck - unable to turn on the iPod Nano 6th. One minute it was OK, turned on the Nano Ok, then next time I tried the button it felt as if it was stuck in the down position.

    Its lasted less than a month of careful use, mainly as a wristwatch.


    DM
    Mac Mini, iPhone 3G, iPad, iPod Touch 4G, Nano 6G, Mac OS X (10.6.4)
  • wvernon Calculating status...
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    Oct 21, 2010 6:46 AM (in response to Dan Mitchell1)
    Just got my rebuilt Nano back from Apple. Afraid to use it though. Sleep/wake button failed within a month, and I am VERY careful with my iPods. Apple makes you sign for delivery and the express delivery they use only drops off in the morning. Sorry, I can't take a day off to accept a package. Plus, they won't even let you hold the package at Fed Ex. I had to call the local warehouse and beg to let me pick it up. Ridiculous.
    HP, Windows XP
  • speedyink Level 1 Level 1 (40 points)
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    Oct 21, 2010 11:41 AM (in response to wvernon)
    Crap..I hope mine doesn't do this *tiptoes around nano*
  • Dan Mitchell1 Level 1 Level 1 (50 points)
    Currently Being Moderated
    Oct 27, 2010 7:37 AM (in response to speedyink)
    I received my replacement Nano 6 this morning, along with a box + a pre-paid envelope to return my previous Nano 6 with the stuck sleep/wake button.

    Apple UK simply sent the new Nano only - I keep the original plastic box and all the leads from my first one. And they take a credit card number in case I don't return the faulty one.
    Mac Mini 2010, iPhone 3G, iPad, iPod Touch 4G, Nano 6G, Mac OS X (10.6.4)
  • Mrs.Mary Level 1 Level 1 (0 points)
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    Nov 1, 2010 5:07 PM (in response to Moomintroll)
    ****Hey,****
    _***The exact same situation happened to me earlier only it was both of my volume buttons. They were pressed down and would not give that "CLICK" noise to let you know that you'v pressed the button. If this happens to anyone else I cleaned around the buttons and then used a pair of tweezers to bring the buttons back up....They now work just like new. I hope I saved any of you a trip to the Apple store_
    _THANKS XD_
  • Felipe Viana Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 12, 2010 4:33 AM (in response to Moomintroll)
    I have the problem to. But the Apple Brasil invalidate my Warranty bacause the technical assistance it said my ipod with the humidity sensor activated. I never came close to water with my ipod.

    anyone have any tips?
    someone of apple can help me?
    iPod Nano 6 Gen, Windows 7
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