5199 Views 4 Replies Latest reply: Jan 28, 2011 9:15 AM by Mac Medic (be@MacOSG.com)
I had the same problem: sleep/wake button and volume buttons not working, randomly.
I took it to an Apple Store. I had restored it to factory settings before taking it. At first the rep said it must be a software problem because it seemed to be working fine when I was there, of course. I insisted I wanted a replacement. He went to get one, reluctantly, and when he came back it wasn't working again. Anyway, besides feeling good about 'showing him', this proved that it isn't a software problem.
I got my replacement yesterday and today, these **** buttons are not working again, I must be cursed. It's definitely a hardware problem and I'm definitely getting my replacement replaced.
It's a hardware issue. The Sleep/Wake button and volume controls are all part of the same assembly. Get it serviced.
Online Service Help: https://selfsolve.apple.com/GetWarranty.do