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Inadvertent $1500 in app purchase Tap Zoo - warning!

My young cousin played some free games on my girlfriend's iPhone and somehow managed to purchase Tap Zoo (it must have logged in beforehand). Within this game, players can buy gold coins which I understand buys animals.

My cousin who is 8yrs old proceeded to make nearly AUD$1500 worth of purchases of these gold coins within the app, without any need for password or any warnings. Remember this game is designed for children.

I checked the developer's website and it appears they have acknowledged they have done the wrong thing and have supported people to seek refunds.

We have emailed iTunes support OVER 48 hours ago and no response. Can someone recommend what we can do as this is a lot of money and our credit card has been cancelled because the bank thought it was a suspicious purchase.

I have posted link to Streetview Labs - please be careful and don't let your kids play this till the developer fixes the problem which is over 10 days old and doesn't seem to be fixed yet.

*Any advice on how to get iTunes to respond all we have is an email and it has been 3 days since the first email we sent.*

iMac 21.5, Mac OS X (10.6.2)

Posted on Sep 22, 2010 6:08 AM

Reply
477 replies

Nov 22, 2011 4:13 PM in response to mazstar

seems to me much discussion for little progress :(


i can understand the angst over the cost, but what has happened is not illigal as it stands. i would say imoral in that it is named as a childs program, it is alsi dowloaded for 'free', then who ever s hit with additional cost's at astonishing prices.


i do feel that makes it wrong, any app having such an abibilty imho should have more safe guards put in place, but then phone companies have done this for years, offering attractive tarrifs but God help you if your not savvy and use it abroad.


microsoft 'live' is not inocent in this, they often offer an introductory 'gold' weekend for £1, but then see fit to roll onto a £6 monthly deduction to contunue gold memnership - which is the most expensive tarrif they have.


no warning this will happen is not shouted in bold type, and in practice a way to harvest credit card details to make these charges as they see fit, having got the initial fee that they claim entittles them ti do so, although the punter was only intending/wanting to spend £1.


to me this tactic of charging extornate prices is being taken to a new more sinster level, what is to stop the vendors who arevtrading within the blue chip highly trusted name of Apple via iTunes from charging £1000 for their DLC?


the above unfortunately won't help the O/P, but i hope serves to make more people aware of what is the legal, if not moral phishing scams.


peraps gamers should unit to push their goverments to legislation to stop this blatent abuse

Nov 22, 2011 4:16 PM in response to DavidK2010

Nah, I knew who you were labeling and so do you.


It is not robbery, blatant or otherwise. Don't want to pay that much money, don't use that app. And yes, as I've said I looked at the original Tap Zoo, said it was too expensive for me and any kid using my iDevices, and didn't buy it. I know others who have it for their kids and they love it, but they do control the in-app purchases to avoid large bills. It is not my place nor yours to decide how much they should charge for the various tokens in the game.

Nov 22, 2011 4:30 PM in response to deggie

well it is a game aimed at children, so in app purchases limited to £10 per week would be fine. everything you do in the game requires stars and lots of them, there is no way to earn them in the game, the only way is to buy, but at extortionate prices £10 - £70


And your Psychic powers must be failing, because I wasnt refering to you at all 😝

Nov 22, 2011 4:31 PM in response to stevejobsfan0123

sois it a case of the foolish beware?


there is a very funny advert if a couple checking out of a hotel, they are asked questions about the view, the bed to each reply of yes the bill is increased, finally he is asked 'did you want a paper clip?' to which he falteringly says No!


if society is be seen to be fair, the populous should be assured a certain level of dececy is the default setting, so restraint and honesty has to be exercised by the organisations who are granted free access to clients funds, not a barage if gliblyworded t&c's.


if you concider many elderly do not trust banks, and that was before this recession caused by them to ave very good reason, if not forth comming then all such transactios including good ones, will be widely mistrusted (as example time share selling is now), and i suggest to a point of damaging manyvcountries economies severely if it is allowed to continue unabaited.


so legal trading yes, in good spirit NO!

Nov 22, 2011 4:39 PM in response to stevejobsfan0123

There was nothing about that when the app was downloaded onto the iPhone and no warning when iTunes passed it on to the iPad.


Apple will lose the class action lawsuit--they have already admitted guilt in various ways. IOS 4.3 was supposed to address this issue--it didn't. IOS 5 has fixed it--AFAIK. In some respects, this is no different than some other things Apple has pulled in the past with G5 warranties, etc.


Give it up. Pull your heads out of your Macs and get some fresh air and sunshine.

Inadvertent $1500 in app purchase Tap Zoo - warning!

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