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Inadvertent $1500 in app purchase Tap Zoo - warning!

My young cousin played some free games on my girlfriend's iPhone and somehow managed to purchase Tap Zoo (it must have logged in beforehand). Within this game, players can buy gold coins which I understand buys animals.

My cousin who is 8yrs old proceeded to make nearly AUD$1500 worth of purchases of these gold coins within the app, without any need for password or any warnings. Remember this game is designed for children.

I checked the developer's website and it appears they have acknowledged they have done the wrong thing and have supported people to seek refunds.

We have emailed iTunes support OVER 48 hours ago and no response. Can someone recommend what we can do as this is a lot of money and our credit card has been cancelled because the bank thought it was a suspicious purchase.

I have posted link to Streetview Labs - please be careful and don't let your kids play this till the developer fixes the problem which is over 10 days old and doesn't seem to be fixed yet.

*Any advice on how to get iTunes to respond all we have is an email and it has been 3 days since the first email we sent.*

iMac 21.5, Mac OS X (10.6.2)

Posted on Sep 22, 2010 6:08 AM

Reply
477 replies

Feb 2, 2013 2:15 PM in response to tumbleweed555

That's stevejobsfan0123 to you. Yes I do own Apple shares. But when Apple does something I do not like a do not come to an Internet forum and rant about it.


tumbleweed555 wrote:


When you read your post out loud stevejobsfan123, do you realize how ridiculous you sound?

On a bit of an ego trip, eh? You purported that Apple is doing something illegal and hiding behind "fine print," when in reality no one gets charged without pressing "OK" to the charges. Now, do you realize how ridiculous you sound?

Feb 2, 2013 2:19 PM in response to tumbleweed555

tumbleweed555 wrote:


When you read your post out loud stevejobsfan123, do you realize how ridiculous you sound? Comcast wouldn't be caught dead doing something like that. If they did, they would expect be out of business. Which is the direction Apple is headed with these policies. I bet you don't own any Apple shares. If you did, you would have to think reasonably!


deggie - At least there is some agreement on the $99 in app purchase being ridiculous. You apparently do have the ability to reason. Now get off your computer and go actually spend time with your children. Since you apparently watch everything they do while on the computer. Do you even have children?


Csound1 - That was a direct quote from Steve Jobs typed verbatim. At least your arguing about grammer and not defending these silly policies. I can respect that!

Post a link to the quote.


I have no problem with Apple's policy on the matter, I do have considerable problems with adults who want Apple to get involved with parenting their children.


Guess I just lost the respect, but had to state my position in response to any assumptions being made.

Feb 2, 2013 2:19 PM in response to tumbleweed555

I didn't say the $99 was ridiculous. In fact I said I knew people who purchase at that level. They don't consider it ridiculous at all. Re-read what I said.


I'm long since the child-rearing stage, I get to play with them and hand them back. And I didn't say I did that while they were on the computer, I said while I let them play with my iPad. It's fun and I tend towards educational games. Or GarageBand. (these are young kids).


And I don't really care if you think I'm reasonable or not or whether I should get off the computer. I can allocate my time without your help.

Feb 2, 2013 2:49 PM in response to deggie

I noticed a pattern while reading these comments and wanted to see if I was correct. Every time someone posts something even close to negative about this ridiculous subject, a few loyal subjects respond to defend it. It's mostly the same individuals. So, either your compensated by Apple, the app developers, or are the most uneducated, unreasonable, morons to have ever posted anything.


I don't think Apple would ever consider compensating anyone for posting positive comments, nor does it appear you are uneducated or morons, although you are unreasonable. So how much compensation do you get from the developers?


In the case against Jeremy Johnson vs FTC, which is current, his iWorks company gave out free informational products about Grants and only charged 1.99 in shipping. However, in the fine print you had to opt out of the reoccuring charges of 59 -189 a month. If you did not do your due diligence and read all of the fine print you were charged these reocurring fees. Mr. Johnson made approximately 275 million after refunding 75 million to disgruntled customers. He made hundreds of millions of dollars with deceptive practices. The FTC seized all his assests and auctioned them off to pay back customers. At least his company wasn't targeting children!


This case closely resembles what is happening with these apps. By your reason this should be legal and the FTC should not have done anything? Do you also believe cigarette companies should be able to target children with marketing of cartoon characters and prizes for smoking more? I guess parents should be watching their children 24-7. It's always easier to blame the parents!


Buyer beware with no restrictions on deceptive practices? Come on, how much are they paying you?

Feb 2, 2013 3:02 PM in response to tumbleweed555

The Johnson v FTC is not even remotely related to this topic. There is are no regular on-going charges in these games, the purchases have to be initiated by the user. You don't purchase $49.95 of deggieberries and have a recurring charge for them each month or a hidden processing fee you have to pay. If you want $79.95 of coins you select that and purchase them. Same thing applies to all apps that have in-app purchases (and I have bought additional components for some adult apps I have).


When this topic first appeared there was no available in-app purchase restriction available. It was quickly added. If in spite of these tools you hand your device to a child and they buy $450 of coins you can go through the App Store and get it cancelled. Once. Second time is on the person who has the account. What is unreasonable about this?

Feb 2, 2013 3:08 PM in response to stevejobsfan0123

stevejobsfan0123 wrote:


deggie wrote:


If in spite of these tools you hand your device to a child and they buy $450 of coins you can go through the App Store and get it cancelled. Once. Second time is on the person who has the account. What is unreasonable about this?

I don't think he even understands the topic of this thread.

Denial often causes an inability to see reality.

Feb 2, 2013 3:54 PM in response to Csound1

Yes, you are the clear winner and have proven these deceptive practices to be the moral and ethical way do conduct business. Charging $99 during the 15 min grace period on childrens free games is perfectly fine and upstanding. All reputable companies conduct business in this way, which is why their still in business.


Thank you for clearing this all up with your insightful well reasoned comments. What was I thinking?


You three hang out? All work for the same developer? Protecting your investment? Come on, you really don't believe what your saying. Do you? Or maybe you are bots programmed to defend the deceptive practices on all message boards for your developers so they can ride the incredible inflow of fraudulent money while it last and then scurry off to where they came from.

Feb 2, 2013 4:19 PM in response to mazstar

Disappointed at thread dissolving in to name calling and (inho) very poor efforts to deliver the 'killer putdown' which in itself is simply plain bullying - which serves no purpose to anyones cause.


your opinions are rightly your own, that applies to everyone no matter how obtuse anyone thinks they are, and just as important as the right to state them within the bounds of mutual respect.


Tell me if anyone thinks APPLE let alone the allegedly 'at fault' App writers, would seriously be swayed by such immature school ground behaviour?


Forums are for debating and learnng - NOT dictating and never ever for insulting!

Feb 2, 2013 4:20 PM in response to tumbleweed555

Why are you so hung up on $99?


1. You can turn off the 15 minute period (which is not a "grace period") and set it to require a password every time.

2. Better yet you can go into restrictions an turn off in-app purchases.

3. You can restrict any purchases or changes.

4. You can restrict Safari and put the MacGruff browser for children instead.


There is no ethical lapse, no changes in Apple policies, etc. There is just open commerce which I believe in. There are many children (and adults) who play these games and buy your favorite $99 of whatever with their parents approval. Read the reviews on some of theses games, and there are many of them.

Feb 2, 2013 4:47 PM in response to deggie

I'm sure I will find plenty of reviews to support thier deceptive practices. Yes, I am hung up on the $99 because it's upsurd. No one is complaining about a accidental 4.99, which you are hung up on.


So let me make sure I am hearing you correctly. Charging $99 during the 15 minute window, (or whatever you want to call it), is a moral and ethical way to conduct business according to you? It's not a some bottom feeding company trying to exploit an area of oppurtunity to get money from unsuspecting customers. Right? Because they would probably be making the same amount of money either way, because their game is so popular.


This is the incessive rot of a free market economy. Open commerce with no oversight at all. I wish we could have completely open commerce and unleash the free market, but we can't because someone will always exploit it for the easy money, while hiding behind disclosures or legalities. It is our responsibility to seek out this type of exploitation and crush it before it infects all corners of a free market. Could you imagine if this type of business practice was everywhere. This is a "Gotcha Sucker" way of doing business. If that's the open commerce you want you can have it. Maybe you should have these business professionals managing you retirement fund, your grandchildren college fund, or you could have them handle your next mortgage. We'll see what completely open commerce does for your investments.

Inadvertent $1500 in app purchase Tap Zoo - warning!

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