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9306 Views 16 Replies Latest reply: Dec 4, 2010 2:05 AM by Gossy68
Currently Being ModeratedSep 28, 2010 3:32 PM (in response to Harry R)Same here .... I update to iTunes 10 last night..all went well & even used the new software. Today I try to open my iTunes and NOTHING will open! What can I do? Please HELP!DELL XPS M1710, Windows Vista, 32 bit
Currently Being ModeratedSep 30, 2010 7:01 PM (in response to clangomez)Ditto. Upgraded to 10, and it crashes on opening. Uninstalled, installed clean copy of 10, crashes. Uninstalled, backed up & removed all media & folders, re-installed, crashes. Uninstalled, removed all folders, installed 9, crashes.
It would be appreciated if Apple would even acknowledge there was a problem, even better if they could fix it.Windows 7
Currently Being ModeratedSep 30, 2010 7:02 PM (in response to Badmole)This is what I get:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 220.127.116.11
Application Timestamp: 4c47745b
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0a009e3c
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Windows 7
Currently Being ModeratedSep 30, 2010 11:50 PM (in response to travel_specialist)Ugh...I called APPLE yesterday. All I got was a $69.99 charge for iCare tech service plan because I couldn't get any information from anyone unless I have paid for tech support & was instructed step by step to uninstall iTunes10 and then redownload it. SAME THING...cannot open iTunes at all still!!! Now I get to spend more of my valuable time to call Apple tech support again to see what the next step I'll be given to attempt.
Please HELP APPLE...DELL XPS M1710, Windows Vista, 32 bit
Currently Being ModeratedNov 1, 2010 2:45 PM (in response to Harry R)Itunes 10 doesn't come up when started on my Vista system. It is listed in the TaskManager list as running.
So I start it, go to Control Panel, then to Programs and Features, click on Bonjour (under program names), then click on Repair and Itunes comes up and works correctly.
????? Have no idea why this works. Maybe a bug in the interface between Itunes and Bonjour.Dell, Windows Vista
Currently Being ModeratedNov 3, 2010 9:03 AM (in response to marco00168)Exactly same - Itunes 10 downloads but not opening as says DEP shutting it down to protect my computer!!! - Cant use iphone or Ipad!! This is sh..t. is this because i have PC/Vista?Mesh, Windows Vista
Currently Being ModeratedNov 7, 2010 4:20 PM (in response to Harry R)Ditto, I have did exactly the same as Harry R with the exact same results. By now Apple must know through these forums that there is a problem with Itunes 10. My question now is why are they not addressing this by responding to the people who have invested hundreds of dollars in there products. Seems to me that are creating a big PR issue in addition to losing loyal customers. Future HTC Customer.Sony, Windows Vista
Currently Being ModeratedDec 1, 2010 3:03 PM (in response to PC Mac)Thanks Harry,
i tried your suggestion and it works but i have to go through the same process each time i go to open itunes. This is getting quite annoying to say the least. Any other suggestions? meanwhile, thanks so much since apple is'nt offering a solution...