3 Replies Latest reply: Sep 22, 2010 11:14 PM by Allan Sampson
Daz1204 Level 1 Level 1 (0 points)
Well about 2 months ago I bought a new iphone 4 which fell into a drink about a month ago. Annoyed I bought a Blackberry and renewed my contract with it. However, a few days ago I got a new iPhone and when I tried connecting and activating it on itunes with my sim card it doesn't give the option to activate it. Any ideas on how to activate or do I need to go to an ATT store?

Windows XP
  • 1. Re: Reactivating iPhone 4
    Allan Sampson Level 10 Level 10 (123,340 points)
    If this iPhone was purchased new in the U.S., a new SIM card was included and pre-installed in the iPhone. Use that SIM card to activate the iPhone with iTunes. You can't use the no longer activated SIM card from the IPhone that fell into the drink. If your Blackberry includes a micro-SIM card, you should be able to use that SIM card to activate the new iPhone.

    Other than the above or if any of the above and no change, take the iPhone to an AT&T corporate store to have it activated.
  • 2. Re: Reactivating iPhone 4
    Daz1204 Level 1 Level 1 (0 points)
    Yeah that's what I was wondering...thing is I got it through some warranty thing so I didn't pay full price but only got the phone,no cables or new sim or w/e.
  • 3. Re: Reactivating iPhone 4
    Allan Sampson Level 10 Level 10 (123,340 points)
    You did Apple's out of warranty or not covered under the warranty repair, which pays for an exchange.

    Since you activated a Blackberry, you can't use the no longer activated SIM card from the iPhone that was exchanged and unless the Blackberry includes a micro-SIM card, you can't use that SIM card either - not unless you cut it down manually, so stop by an AT&T corporate store tomorrow to get a new micro-SIM card for the iPhone where you can have the iPhone activated as well.