1739 Views 3 Replies Latest reply: Oct 12, 2010 11:41 AM by Katrina S.
I am having the exact same problem. I am unable to login using my apple id created many moons ago. However, I could create a new id using the old id name. All purchases and warranties recorded under the "old" id have been lost. This is really really bad. Very un-Apple like. If this doesn't get fixed then hasta la vista to any product that requires an Apple ID to function.
Go here -> http://www.apple.com/contact/myinfo/
Select *Answer security question* instead of *Send email*.
All purchases and warranties recorded under the "old" id have been lost.
What do you mean "lost"?
If they are no longer on your hard drive (look in /Music/iTunes/iTunes media), then restore them from your most current backup.