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14917 Views 6 Replies Latest reply: Dec 26, 2010 1:27 PM by geekartist
These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)Lenovo t61 laptop, Windows XP Pro, various ipod models
Thanks b noir. I ran the msicuu2.exe file and then done a clean install of Itunes and its working fine now. Just letting everyone know that on Win7 the msicuu2.exe tool doesn't add itself to the start menu. You have to go in to C:\Program files (x86) and its there.
Many thanksCore I7, Windows 7
I just wanted to say, that after updating to Windows 7, and searching for I can't remember how long for a fix, I finally... FINALLY... Have iTunes 10 on my Windows box. It took long enough.
First of all, knowing about the Windows Install Clean-Up Utility was a huge help. Then, from this thread, knowing how to use it under Windows 7 was the icing on the cake. I got it fixed in less than an hour of toggling, and nothing bad happened in the process.
I wanted to extend my sincere thanks to the users in this thread. This has helped me a ton. Frustration gone.iMac G4, Mac OS X (10.5.8), iBook G4, Mac OS X (10.5.8)