6 Replies Latest reply: Dec 26, 2010 1:27 PM by geekartist
dsmartuk Level 1 Level 1 (0 points)
I tried to update to the latest Itunes and got the following message. "The feature you are trying to use is on a network resource that is unavailable". It then asked me to direct it to a location that contains 'Itunes64.msi'. This file does not exist on my computer. Now I get the same error message when I try to run Itunes and when I try to uninstall it from the add/remove programs list.

I read that a program called 'Windows Installer ClearUp Utility' should be able to help but microsoft has removed it from their site. I read that I should contact Apple for an uninstall tool so that I can remove Itunes and re-install it properly.

Help please.

Many thanks

Core I7, Windows 7, Win 7 64bit
  • b noir Level 9 Level 9 (72,040 points)
    These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".

    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
  • dsmartuk Level 1 Level 1 (0 points)
    Thanks b noir. I ran the msicuu2.exe file and then done a clean install of Itunes and its working fine now. Just letting everyone know that on Win7 the msicuu2.exe tool doesn't add itself to the start menu. You have to go in to C:\Program files (x86) and its there.

    Many thanks
  • b noir Level 9 Level 9 (72,040 points)
    Excellent news. Many thanks back for the info about the start menu on Windows 7 too. (I've only installed it on XP and Vista PCs to date.)
  • Drummer Boe123 Level 1 Level 1 (0 points)
    It says I am missing itunes64.msi, can someone please send me a link for the windows installer cleanup utility.
  • chris8789 Level 1 Level 1 (10 points)
    I just wanted to say, that after updating to Windows 7, and searching for I can't remember how long for a fix, I finally... FINALLY... Have iTunes 10 on my Windows box. It took long enough.

    First of all, knowing about the Windows Install Clean-Up Utility was a huge help. Then, from this thread, knowing how to use it under Windows 7 was the icing on the cake. I got it fixed in less than an hour of toggling, and nothing bad happened in the process.

    I wanted to extend my sincere thanks to the users in this thread. This has helped me a ton. Frustration gone.
  • geekartist Level 1 Level 1 (0 points)
    THANK YOU!! I've been trying to update iTunes for my new iPad for the past 9 hours!!! I kept getting the error 2203, then the missing file, yada...yada...yada. This fix worked!!